fix problems on STA Connect [iphone]

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—— Run into issues on STA Connect? Get help pending when official support gets back to you!

STA Connect
Info:
company: Spokane Transit Authority
: https://www.spokanetransit.com/contact/help-support/
: www.spokanetransit.com
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Notifications issue

Auto load feature lacks expiration date warning

Fix: Manually check your auto load settings and the expiration date of your payment method regularly to ensure that funds will continue to load w... ⇲
 
Payments issue

Difficult to update payment expiration date

Fix: Navigate to the payment settings in the app. Look for an option to edit or update your payment method. If you cannot find it, try logging ou... ⇲

Took money without loading to card

Fix: Check your transaction history in the app to confirm the charge. If the funds are missing, try refreshing the app or logging out and back in... ⇲

Cannot delete previous payment options

Fix: Navigate to the payment settings in the app and look for an option to manage or delete payment methods. If you see a delete option, select i... ⇲

Card often fails to work

Fix: Check if your card is properly loaded with funds. If it is not, add funds through the app or your payment method. OR Ensure that the card... ⇲

Purchase errors without funds being loaded

Fix: Before making a purchase, always check your card balance in the app to ensure there are sufficient funds available. OR If you encounter a... ⇲

Free passes cannot be scanned without money

Fix: Check if the app allows you to activate free passes before use. If not, ensure that you have a valid payment method linked to your account.... ⇲
 
Freezing issue

STA Connect freezes when waiting to use card

Fix: Close the app completely and restart it. This can help clear any temporary glitches that may be causing the freeze. OR Ensure that your d... ⇲
 
Login issue

Login issues with correct credentials

Fix: Double-check that you are entering your username and password correctly, paying attention to case sensitivity and any special characters.... ⇲

Constantly logs users out

Fix: Check your app settings for any session timeout settings and adjust them if possible. Also, ensure that your device's software is up to date... ⇲
 
Permissions issue

No ability to unlock card

Fix: Look for an option in the app settings related to card management or security settings. There may be a toggle to unlock your card. OR If... ⇲
 
Compatibility issue

Cannot use phone as card on Apple devices

Fix: Ensure that you have enabled NFC (Near Field Communication) on your device. Go to Settings > NFC and make sure it is turned on. OR Check... ⇲

Limited NFC functionality for cards

Fix: Check if your device supports NFC and that it is enabled in your device settings. Go to Settings > NFC and ensure it is turned on. OR If... ⇲
 
UI issue

STA Connect has low quality and novice mistakes

Fix: Provide feedback through the app's feedback feature if available, detailing the specific issues you encounter. This can help improve future... ⇲

Fare capping is confusing

Fix: Review the fare capping policy in the app's help or FAQ section to understand how it works and how it applies to your usage. OR Keep trac... ⇲
 
Bugs issue

Maps barely work

Fix: Ensure that your device's location services are enabled for the app. Go to Settings > Privacy > Location Services and make sure STA Connect... ⇲

Incorrect bus status displayed

Fix: Refresh the app or check for updates to ensure you have the latest information. Sometimes, data may not refresh automatically. OR If the... ⇲
 
Security issue

Complicated password requirements

Fix: Write down the password requirements before creating a new password to ensure you meet all criteria. This can help simplify the process. O... ⇲
 
Loading issue

Trip planner feature fails to load

Fix: Ensure that your internet connection is stable. Try switching between Wi-Fi and mobile data to see if the feature loads. OR Close the app... ⇲
 
Camera issue

QR code scanning issues

Fix: Ensure that your camera lens is clean and that you are holding your phone steady while scanning the QR code. OR Try adjusting the distanc... ⇲
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 what users are saying
Bad experience
59.3%

Good experience
29.6%

Neutral
11.1%

~ from our NLP analysis of 27 combined software ratings.

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 Private Data STA Connect collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics