fix problems on Qvideo [iphone]

—— Run into issues on Qvideo? Get help pending when official support gets back to you!

Qvideo

Info:

company: QNAP Systems, Inc.

: http://www.qnap.com/mobile

Chat with our AI-based Qvideo Support

🛠️ Common Qvideo Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Native player choice issues

Fix: To address native player choice issues, you can try changing the default video player settings within Qvideo. Go to the app settings, look f... ⇲

InFuse 4 Pro fails to play AC3 and DTS

Fix: Check if you have the latest version of InFuse 4 Pro installed. Go to the App Store, search for InFuse, and update if necessary. Sometimes,... ⇲

Audio issue

No transcoding support for AC3 or DTS

Fix: You can use a third-party app like HandBrake to transcode your videos into a compatible format before transferring them to Qvideo. Open Hand... ⇲

InFuse player refusal to support certain formats

Fix: Check the list of supported formats on the InFuse website to ensure your video file is compatible. If it is not supported, you will need to... ⇲

QNAP stripped Dolby audio codecs

Fix: If you are using QNAP NAS, check if there are any firmware updates available that might restore Dolby audio codec support. Go to the QNAP we... ⇲

Qvideo requires third-party app for transcoding

Fix: To transcode videos for Qvideo, download a reliable transcoding app like HandBrake or VLC. Open the app, select your video file, choose the... ⇲

Compatibility issue

Incompatibility with Apple TV

Fix: Ensure that both your Qvideo app and Apple TV are updated to the latest versions. Check for updates in the App Store on both devices and ins... ⇲

Not compatible with iPhone X

Fix: Check for any available updates for Qvideo in the App Store. Developers often release updates to improve compatibility with newer devices.... ⇲

Network issue

Infinite connection attempts

Fix: Check your internet connection to ensure it is stable. Try switching between Wi-Fi and cellular data to see if the issue persists. Restart y... ⇲

Remote access issues

Fix: Ensure that your device is connected to the internet and that remote access settings are correctly configured in the Qvideo app. Check the a... ⇲

Local-only usage no longer supported

Fix: If local-only usage is not supported, consider using a different app that allows local playback without requiring an internet connection, su... ⇲

Phoning home required for local access

Fix: Check the app settings to see if there is an option to enable local access without requiring an internet connection. If available, toggle th... ⇲

Crashes issue

Frequent crashes

Fix: Make sure that your iPhone's operating system is up to date. Go to Settings > General > Software Update and install any available updates. A... ⇲