fix problems on Lively Link [iphone]

—— Run into issues on Lively Link? Get help pending when official support gets back to you!

Lively Link

Info:

company: Best Buy Health, Inc.

: https://www.lively.com/support/faqs

: www.lively.com

Chat with our AI-based Lively Link Support

🛠️ Common Lively Link Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Lively Link crashes consistently

Fix: 1. Update the app: Go to the App Store, search for Lively Link, and check if there is an update available. If so, download and install it. U... ⇲

Inaccurate location updates

Fix: 1. Check location settings: Go to Settings > Privacy & Security > Location Services. Ensure that Location Services are enabled for Lively Li... ⇲

Slow issue

Slow location refresh

Fix: 1. Check your internet connection: Ensure that your iPhone is connected to a stable Wi-Fi or cellular network. A weak connection can slow do... ⇲

Notifications issue

Notifications delayed or missing

Fix: 1. Check notification settings: Go to Settings > Notifications > Lively Link. Ensure that notifications are enabled and set to 'Allow Notifi... ⇲

UI issue

Difficult to reboot for seniors

Fix: 1. Create a simple guide: Write down step-by-step instructions on how to reboot the device, including visuals if possible, and keep it handy... ⇲

Lively Link requires multiple steps for basic functions

Fix: 1. Familiarize with the app: Spend some time exploring the app to understand its layout and functions. Create a cheat sheet for quick refere... ⇲

No satellite view on map

Fix: 1. Check map settings: Open the map within the app and look for a settings or view option to switch to satellite view. If unavailable, check... ⇲

Battery issue

Battery life issues

Fix: 1. Check battery settings: Go to Settings > Battery to see which apps are consuming the most battery. If Lively Link is using excessive batt... ⇲

Inability to quickly swap batteries

Fix: 1. Practice battery swapping: Familiarize yourself with the battery compartment and practice swapping the battery a few times to become more... ⇲

Support issue

Poor customer service

Fix: 1. Utilize online resources: Check the Lively Link website for FAQs, user guides, and troubleshooting tips that may address your concerns wi... ⇲

Bugs issue

Inadequate fall detection

Fix: 1. Ensure proper device placement: Make sure the device is worn correctly according to the manufacturer's instructions, as improper placemen... ⇲

Lively Link does not show current location

Fix: 1. Refresh location manually: Open the app and look for a refresh button or option to manually update the location. 2. Check location permis... ⇲

Frequent false alerts

Fix: 1. Adjust alert settings: Go to the app settings and look for options to customize alert sensitivity or types of alerts you receive. Reducin... ⇲

Device often shows incorrect location

Fix: 1. Calibrate the device: Go to Settings > Privacy & Security > Location Services and toggle it off and back on to recalibrate. 2. Check for... ⇲

Inconsistent alert generation

Fix: 1. Review alert settings: Go to the app settings and ensure that all alert options are correctly configured and enabled. 2. Test alerts: Con... ⇲

Requires frequent device power cycling

Fix: 1. Check for software updates: Ensure that the app and device firmware are up to date, as updates can fix bugs that require frequent power c... ⇲

Updates issue

Old app information causing issues

Fix: 1. Clear app data: Go to Settings > General > iPhone Storage > Lively Link and select 'Offload App' to clear old data without losing your in... ⇲

Frequent updates causing new issues

Fix: 1. Delay updates: If possible, turn off automatic updates in Settings > App Store and manually check for updates at a later time when you ca... ⇲

Installation issue

Lanyard installation problems

Fix: 1. Follow installation instructions: Refer to the user manual or online resources for step-by-step lanyard installation instructions. 2. Wat... ⇲

Compatibility issue