fix problems on Puregold [iphone]

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—— Run into issues on Puregold ? Get help pending when official support gets back to you!

Puregold Mobile
Info:
company: Puregold Price Club Inc.
: https://puregold.com.ph/faq
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Bugs issue

Inaccurate item availability

Fix: 1. Verify stock manually: If you notice discrepancies, check the availability of items by calling the nearest branch or visiting their websi... ⇲

Cities not listed accurately

Fix: 1. Update location settings: Go to Settings > Privacy > Location Services and ensure that Puregold Mobile has permission to access your loca... ⇲

Poor quality of fresh products

Fix: 1. Inspect items upon delivery: If you receive poor-quality items, inspect them immediately and take photos for your records. OR 2. Provi... ⇲
 
Slow issue

Long processing time

Fix: 1. Optimize your device: Ensure your iPhone is running the latest iOS version. Go to Settings > General > Software Update to check for updat... ⇲

Takes forever to order

Fix: 1. Simplify your order: Try to limit the number of items in your cart to see if that speeds up the ordering process. OR 2. Place orders d... ⇲

Order processing delays

Fix: 1. Check your internet connection: A slow connection can delay order processing. Ensure you have a stable connection before placing an order... ⇲
 
Search issue

Difficult to find categories

Fix: 1. Use the search function: Instead of browsing categories, use the search bar to quickly find specific items or categories you are looking... ⇲

Search tab needs improvement

Fix: 1. Use specific keywords: When searching, use specific product names or categories to yield better results. OR 2. Explore alternative cat... ⇲
 
UI issue

Incomplete product pictures

Fix: 1. Check for updates: Ensure you have the latest version of the app, as updates may include improved product images. OR 2. Use alternativ... ⇲

Cannot select nearby branches

Fix: 1. Enable location services: Ensure that location services are enabled for the app in your iPhone settings to allow it to detect nearby bran... ⇲
 
Login issue

One-time pin doesn't work

Fix: 1. Resend the OTP: If you do not receive the one-time pin, tap on 'Resend OTP' and ensure your phone number is entered correctly. OR 2. C... ⇲
 
Crashes issue

Puregold shuts off suddenly

Fix: 1. Restart your iPhone: A simple restart can resolve many app-related issues. Hold the power button and slide to power off, then turn it bac... ⇲
 
Loading issue

Puregold fails to open after update

Fix: 1. Force close the app: Double-click the Home button (or swipe up) and swipe up on the Puregold Mobile app to close it, then reopen it. OR... ⇲
 
Registration issue

Registration key failed

Fix: 1. Double-check the key: Ensure that you are entering the registration key correctly, with no typos or extra spaces. OR 2. Try a differen... ⇲
 
Payments issue

Charges delivery fees

Fix: 1. Check for promotions: Look for any ongoing promotions or discounts that may waive delivery fees for certain orders or minimum purchases.... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Bad experience
79.2%

Good experience
20.8%

Neutral
0.0%

~ from our NLP analysis of 24 combined software ratings.

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 Private Data Puregold collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contact Info
    • Diagnostics