fix problems on Foodpanda [iphone]

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—— Run into issues on Foodpanda? Get help pending when official support gets back to you!

foodpanda: Food & Groceries
Info:
company: Foodpanda
: https://www.foodpanda.com
Chat with our AI-based foodpanda Support
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Support issue

Poor customer service response times

Fix: To improve response times, try using the in-app chat feature for immediate assistance, as it may be faster than email. Be clear and concise... ⇲

Limited contact options for customer support

Fix: Explore all available contact options in the app, including chat, email, or social media. Sometimes, social media responses can be quicker t... ⇲

Poor communication from customer service agents

Fix: To improve communication, be as detailed as possible when describing your issue to customer service. This can help them provide more accurat... ⇲

Delayed responses to customer inquiries

Fix: To expedite responses, ensure your inquiries are clear and concise. Use the app's support feature to submit your questions, as this may prio... ⇲
 
Syncing issue

Inaccurate order tracking and delivery times

Fix: If you notice inaccuracies in order tracking, refresh the app or log out and back in to see if the tracking updates. Ensure your location se... ⇲
 
Orders issue

Missing items in orders without proper resolution

Fix: If you receive a missing item, take a photo of your order and the receipt. Use the app's support feature to report the issue immediately, pr... ⇲

Inability to cancel orders easily

Fix: To cancel an order, navigate to your order history and look for the cancel option. If it’s not available, check the app's cancellation polic... ⇲
 
Crashes issue

foodpanda crashes or freezes during use

Fix: To resolve app crashes, first, ensure your iPhone's operating system is updated. Then, try closing the app completely and restarting it. If... ⇲
 
Account issue

Difficulties in updating account information

Fix: If you're having trouble updating your account information, ensure that you are connected to a stable internet connection. Try logging out a... ⇲

Subscription management issues when traveling

Fix: When traveling, check the app settings to see if you can pause or modify your subscription. This may help manage your account while you are... ⇲
 
Payments issue

Refund processes are complicated and slow

Fix: To streamline the refund process, ensure you follow the app's specific guidelines for requesting refunds. Document your request with screens... ⇲

Inaccurate payment processing and refunds

Fix: If you encounter payment issues, double-check your payment method and ensure it is up to date. If a payment fails, try using a different pay... ⇲
 
Compatibility issue

Inconsistent availability of restaurants based on location

Fix: To find available restaurants, try changing your delivery address to see if more options appear. Sometimes, the app may not show all restaur... ⇲
 
Customization issue

No group order functionality

Fix: As a workaround for group orders, one person can place the order and then collect payments from others using a payment app or service. This... ⇲
 
Notifications issue

Repeated cancellation of orders without notification

Fix: If your orders are being canceled, check your payment method to ensure it is valid and has sufficient funds. Sometimes, payment issues can l... ⇲
 
Network issue

Lack of real-time GPS tracking for deliveries

Fix: If real-time GPS tracking is not available, try refreshing the app or checking your internet connection. Sometimes, a weak connection can hi... ⇲
 
Settings issue

Auto-populated addresses often incorrect

Fix: To fix incorrect auto-populated addresses, manually enter your address each time you place an order. This ensures accuracy and can help prev... ⇲
 
Ads issue

Incentives primarily for new customers only

Fix: To take advantage of promotions, keep an eye on the app for any special offers or loyalty programs that may be available to existing custome... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
88.5%

Neutral
5.9%

Bad experience
5.6%

~ from our NLP analysis of 239,908 combined software ratings.

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 Private Data foodpanda collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
    • Search History
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • User Content