fix problems on LifeLock Identity [iphone]

​

—— Run into issues on LifeLock Identity? Get help pending when official support gets back to you!

LifeLock Identity
Info:
company: Gen Digital Inc.
: http://support.norton.com
: www.norton.com
Chat with our AI-based LifeLock Identity Support
   Hello! How can I assist you?  

characters left:
 
Notifications issue

Inconsistent notifications

Fix: 1. Check Notification Settings: Go to your iPhone's Settings > Notifications > LifeLock. Ensure that notifications are enabled and set to yo... ⇲
 
Network issue

VPN causes internet issues

Fix: 1. Disconnect and Reconnect the VPN: If you are experiencing internet issues, try disconnecting from the VPN and then reconnecting. This can... ⇲
 
Support issue

Customer support is unhelpful

Fix: 1. Use Online Resources: Check the LifeLock website for FAQs, user guides, and troubleshooting tips that may address your concerns without n... ⇲

Language barrier with support

Fix: 1. Use Translation Apps: If you need to communicate with support, consider using a translation app to help translate your messages into the... ⇲

High hold times for customer service

Fix: 1. Call During Off-Peak Hours: Try calling customer service during off-peak hours (early morning or late evening) to reduce wait times. 2.... ⇲
 
Glitches issue

Glitches during sign-up

Fix: 1. Ensure Stable Internet Connection: Make sure you have a strong and stable internet connection before attempting to sign up. 2. Clear App... ⇲
 
Account issue

Limited account management features

Fix: 1. Explore All App Sections: Make sure to explore all sections of the app, as some features may be located in less obvious places. 2. Check... ⇲

Inability to easily cancel subscription

Fix: 1. Check Account Settings: Open the LifeLock app, go to your account settings, and look for subscription management options. 2. Use the App... ⇲

Disconnected accounts not monitored

Fix: 1. Reconnect Accounts: Go to the account management section of the app and reconnect any accounts that are not being monitored. 2. Check Ac... ⇲

Issues with credit monitoring

Fix: 1. Verify Account Linking: Ensure that your credit accounts are properly linked within the app. Go to the account management section to chec... ⇲

Limited access to dispute information

Fix: 1. Review App Settings: Check the app settings to see if there are options to enable more detailed dispute information. 2. Use Online Resou... ⇲
 
Slow issue

Slow response to alerts

Fix: 1. Check Notification Settings: Ensure that alerts are enabled in both the app and your device settings. 2. Update the App: Make sure you a... ⇲
 
Updates issue

Manual updates required for some accounts

Fix: 1. Check for Automatic Update Options: In the app settings, look for options to enable automatic updates for linked accounts, if available.... ⇲

Lack of features compared to previous app

Fix: 1. Explore All Features: Make sure to explore the app thoroughly, as some features may have been relocated or renamed. 2. Check for Updates... ⇲
 
Login issue

Problems with fingerprint sign-in

Fix: 1. Re-register Fingerprint: Go to your iPhone settings, navigate to Touch ID & Passcode, and re-register your fingerprint. Then, try signing... ⇲

Difficulty retrieving credentials from password managers

Fix: 1. Check Password Manager Settings: Ensure that your password manager is set up to allow sharing of credentials with other apps. 2. Manuall... ⇲
 
Crashes issue

Frequent app crashes

Fix: 1. Update the App: Check the App Store for any available updates for LifeLock and install them. Updates often fix bugs that cause crashes.... ⇲
 
UI issue

Overly complicated user interface

Fix: 1. Take Time to Explore: Spend some time navigating the app to familiarize yourself with its layout and features. 2. Use Help Resources: Lo... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
96.8%

Neutral
1.9%

Bad experience
1.3%

~ from our NLP analysis of 118,474 combined software ratings.

 Switch to these Alternatives:
Lock & Alert
TransUnion: Credit Monitoring
Aura: Security & Protection
Via Benefits Accounts
Fox Business: Invested In You
APMEX: Buy Gold & Silver
IDX - Identity & Privacy
UBS Financial Services
Northwestern Mutual
The Motley Fool

 Private Data LifeLock Identity collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • User Content
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics

  Cost of Subscriptions
  1. LifeLock Standard: $11.99 LL Standard Credit Monthly Subscription
  2. LifeLock Standard: $11.99 LL Standard Credit Monthly Subscription
  3. LifeLock Ultimate Plus: $34.99 Ultimate Plus Credit Monthly Subscription
  4. LifeLock Identity Advisor: $49.99 LifeLock ID Advisor Annual Subscription
  5. LifeLock Advantage: $22.99 Advantage Credit Monthly Subscription
  6. LifeLock Ultimate Plus: $34.99 Ultimate Plus Credit Monthly Subscription
  7. LifeLock Advantage: $22.99 Advantage Credit Monthly Subscription
  8. LifeLock Standard: $124.99 LL Standard Credit Yearly Subscription
  9. LifeLock Standard: $124.99 LL Standard Credit Yearly Subscription
  10. LifeLock Ultimate Plus: $339.99 Ultimate Plus Credit Yearly Subscription