fix problems on DNA [iphone]

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—— Run into issues on DNA ? Get help pending when official support gets back to you!

DNA for Insta
Info:
company: Daamn
: http://DNAforInsta.com
: DNAforInsta.com
Chat with our AI-based DNA Support
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Payments issue

Premium version not accessible after purchase

Fix: First, ensure that you are logged into the same Apple ID that you used to purchase the premium version. Go to Settings > [your name] > Subsc... ⇲

Subscription page issues prevent access

Fix: Try refreshing the app or restarting your device to see if that resolves the issue with the subscription page. OR If the page still does... ⇲
 
Bugs issue

Grid planner malfunctions with photo imports

Fix: Check if the photos you are trying to import are in a supported format (JPEG, PNG). If not, convert them using an image editing app before i... ⇲

Stories feature not functioning

Fix: Ensure that your app is updated to the latest version. Go to the App Store and check for updates for DNA for Insta. OR If the feature sti... ⇲
 
Slow issue

Discovery tab profiles load slowly

Fix: Ensure you have a stable internet connection. Try switching between Wi-Fi and mobile data to see if the loading speed improves. OR If the... ⇲
 
Crashes issue

DNA crashes when connecting to Facebook

Fix: Check if the Facebook app is updated to the latest version. Go to the App Store, search for Facebook, and update if necessary. OR If the... ⇲

DNA buffers and crashes frequently

Fix: Make sure your device has enough storage space. Go to Settings > General > iPhone Storage and delete any unnecessary apps or files to free u... ⇲
 
Updates issue

Post stats update delay

Fix: If you notice a delay in post stats, try refreshing the app by pulling down on the screen to reload the data. OR Check your internet conn... ⇲
 
Support issue

Confusion about app's purpose

Fix: Take some time to explore the app's features through the tutorial or help section, if available. This can provide clarity on how to use the... ⇲

Long wait times for stylist responses

Fix: While waiting for a response, consider exploring the app's community features or forums where you might find similar queries answered by oth... ⇲
 
Account issue

Errors when linking Instagram accounts

Fix: Double-check that you are entering the correct login credentials for your Instagram account. Ensure there are no typos or errors. OR If t... ⇲
 
Login issue

DNA logs out and shows ERROR 401

Fix: This error typically indicates an authentication issue. Try logging back into the app using your credentials. If you have forgotten your pas... ⇲
 
Features issue

Lack of outfit suggestions

Fix: To get more outfit suggestions, try engaging more with the app by liking or saving outfits you do like. This can help the algorithm provide... ⇲
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 what users are saying
Good experience
91.3%

Bad experience
4.4%

Neutral
4.3%

~ from our NLP analysis of 1,617 combined software ratings.

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Throw Questions & Answers

 Private Data DNA collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics