fix problems on Goibibo [iphone]

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—— Run into issues on Goibibo? Get help pending when official support gets back to you!

Goibibo: Hotel, Flight & Train
Info:
company: ibibo Web Pvt. Ltd
: https://www.goibibo.com/support/
: www.goibibo.com
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Messages issue

Miscommunication about included services

Fix: To avoid miscommunication, always read the details of the booking carefully. Check the 'Amenities' or 'Included Services' section on the pro... ⇲
 
Settings issue

Poor room conditions

Fix: When booking, read recent reviews from other guests regarding room conditions. Look for comments about cleanliness and maintenance to gauge... ⇲

Default travel insurance opt-in

Fix: During the booking process, look for the travel insurance option and uncheck it if you do not wish to purchase it. This is usually found on... ⇲

No option to cancel partial trips

Fix: When booking, check if the app allows you to book each leg of your trip separately. This may give you more flexibility in managing cancellat... ⇲
 
Payments issue

Inability to complete transactions

Fix: If you are unable to complete a transaction, first check your internet connection. Ensure you have a stable connection before attempting to... ⇲

High cancellation fees

Fix: Before booking, review the cancellation policy for each property. Look for options that offer free cancellation or lower fees. OR If you... ⇲

No refund follow-up options

Fix: Keep a record of your refund request, including dates and any correspondence. This will help you track the status of your refund. OR Chec... ⇲

Limited payment options

Fix: If you encounter limited payment options, consider linking a different payment method, such as a credit card or digital wallet, that may be... ⇲

Inconsistent pricing

Fix: Before booking, compare prices across different platforms to ensure you are getting the best deal. Use the app's price alert feature if avai... ⇲

Errors during refund requests

Fix: Ensure that all required information is filled out correctly when submitting a refund request. Double-check for any missing fields. OR If... ⇲
 
Support issue

Lack of customer support

Fix: Utilize the in-app chat feature if available, as it may provide quicker responses than email. Look for a 'Help' or 'Support' section in the... ⇲

Rude customer service

Fix: If you experience rude customer service, document the interaction with details such as time, date, and the representative's name. This can h... ⇲

Lack of complaint submission options

Fix: Look for a 'Feedback' or 'Contact Us' section in the app where you can submit your complaints or suggestions. OR If no formal complaint o... ⇲
 
Account issue

No option to change contact information

Fix: To change your contact information, go to the 'Profile' section in the app. Look for 'Edit Profile' or 'Account Settings' to update your pho... ⇲
 
Glitches issue

Technical glitches

Fix: If you encounter technical glitches, try restarting the app or your device. This can often resolve temporary issues. OR Ensure that your... ⇲
 
UI issue

Confusing app design

Fix: Familiarize yourself with the app layout by exploring each section. Take note of where key features are located to improve your navigation e... ⇲

Poor usability for seniors

Fix: Encourage seniors to use larger text settings on their devices for better readability. This can usually be adjusted in the device's accessib... ⇲
 
Bugs issue

Inaccurate booking times

Fix: Double-check the booking times before confirming your reservation. Ensure that the time zone is correct and matches your travel plans. OR... ⇲
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 what users are saying
Good experience
91.6%

Bad experience
4.8%

Neutral
3.7%

~ from our NLP analysis of 6,297 combined software ratings.

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 Private Data Goibibo collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Search History
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Usage Data
    • Diagnostics