fix problems on MyCareHC [iphone]

—— Run into issues on MyCareHC? Get help pending when official support gets back to you!

myCareHC

Info:

company: HealthComp

: https://hconline.healthcomp.com/

: healthcomp.com

Chat with our AI-based myCareHC Support

🛠️ Common myCareHC Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

myCareHC restarts when accessing doctor info

Fix: 1. Clear the app cache: Go to your iPhone Settings > General > iPhone Storage > myCareHC. Tap on 'Offload App' to clear the cache without lo... ⇲

Cannot open EOBs

Fix: 1. Check your internet connection: Ensure you have a stable internet connection. Try switching between Wi-Fi and cellular data to see if tha... ⇲

UI issue

Claims not displayed

Fix: 1. Refresh the app: Pull down on the claims page to refresh the data. This can help load any new claims that may not have appeared initially... ⇲

No EOBs for unpaid claims

Fix: 1. Check claim status: Ensure that the claims are indeed unpaid and that you are looking in the correct section of the app for EOBs. OR 2... ⇲

Hard to navigate

Fix: 1. Familiarize yourself with the layout: Spend some time exploring the app to understand where different features are located. Consider taki... ⇲

Graphics are poor

Fix: 1. Check device settings: Ensure that your iPhone is not in low power mode, which can affect performance and graphics quality. Go to Setting... ⇲

Cannot view/print claims

Fix: 1. Check for app updates: Ensure you have the latest version of the app, as updates may fix issues with viewing or printing claims. OR 2.... ⇲

Support issue

No follow-up from support

Fix: 1. Check your spam folder: Sometimes, responses from support can end up in your spam or junk email folder. Make sure to check there for any... ⇲

Incorrect login messages

Fix: 1. Reset your password: Go to the login screen and select 'Forgot Password?' to reset your password. Follow the instructions sent to your em... ⇲

Server error on login

Fix: 1. Check your internet connection: Ensure you have a stable internet connection. Try switching between Wi-Fi and cellular data. OR 2. Wai... ⇲

myCareHC consistently fails to sign in

Fix: 1. Reset your password: Use the 'Forgot Password?' option to reset your password and try signing in again with the new password. OR 2. Ch... ⇲

Registration issue

Email verification not sent

Fix: 1. Check your spam folder: Sometimes, verification emails can be filtered into spam. Look there for the email. OR 2. Resend verification... ⇲

Registration button inactive

Fix: 1. Check for app updates: Ensure you have the latest version of the app installed, as updates can fix bugs that may cause buttons to be inac... ⇲

Bugs issue

myCareHC not functional for months

Fix: 1. Update the app: Ensure you have the latest version of the app installed. Go to the App Store and check for updates. OR 2. Restart your... ⇲

Network issue

Server error messages

Fix: 1. Check server status: Look for any announcements from myCareHC regarding server maintenance or outages. This can often be found on their w... ⇲

Security issue

Security answer incorrect for password change

Fix: 1. Double-check your answers: Ensure that you are entering the security answers exactly as you set them up, including any capitalization or... ⇲

Crashes issue

myCareHC crashes and gets caught in loops

Fix: 1. Force close the app: Double-tap the home button (or swipe up from the bottom on newer iPhones) and swipe up on the myCareHC app to close... ⇲

Slow issue

Slow performance

Fix: 1. Clear app cache: Go to iPhone Settings > General > iPhone Storage > myCareHC and select 'Offload App' to clear the cache without losing d... ⇲