fix problems on Zscaler Client Connector [iphone]

—— Run into issues on Zscaler Client Connector? Get help pending when official support gets back to you!

Zscaler Client Connector

Info:

company: Zscaler Inc

: https://support.zscaler.com/hc/en-us

: zscaler.com

Chat with our AI-based Zscaler Client Connector Support

🛠️ Common Zscaler Client Connector Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

VPN shows as connected when it is not

Fix: 1. Open the Zscaler Client Connector app. 2. Tap on the 'Settings' icon. 3. Navigate to 'VPN Status' and check if it shows as connected. 4.... ⇲

Buggy interaction with OS

Fix: 1. Ensure your iPhone is updated to the latest iOS version by going to 'Settings' > 'General' > 'Software Update'. 2. If an update is availa... ⇲

Updates issue

Unusable after recent updates

Fix: 1. Check if there is a newer version of the Zscaler app available in the App Store. 2. If there is, update the app. 3. Restart your iPhone a... ⇲

Network issue

Disconnects Wi-Fi and reverts to LTE

Fix: 1. Go to 'Settings' > 'Wi-Fi' and ensure you are connected to your Wi-Fi network. 2. In the Zscaler app, check the VPN settings to see if th... ⇲

No error messages for connection issues

Fix: 1. Check the app settings to see if there is an option to enable error notifications. 2. If not, consider keeping a log of connection attemp... ⇲

Slows down network performance

Fix: 1. Check your internet speed using a speed test app. 2. If the speed is significantly lower with the VPN on, try disconnecting and see if pe... ⇲

Causes dropped connections and lag

Fix: 1. Ensure you are connected to a strong Wi-Fi signal. 2. Move closer to the router if necessary. 3. Restart your router to refresh the conne... ⇲

Takes long to connect and authenticate

Fix: 1. Ensure you have a stable internet connection before launching the app. 2. Try connecting to a different Wi-Fi network or using cellular d... ⇲

Frustrating connection issues

Fix: 1. Regularly update the app to the latest version to ensure you have the latest fixes. 2. Restart your iPhone to clear any temporary glitche... ⇲

Compatibility issue

Zscaler Client Connector can break device functionality

Fix: 1. Restart your iPhone to refresh all applications and services. 2. If the issue persists, uninstall the Zscaler app and reinstall it from t... ⇲

Battery issue

High battery drain

Fix: 1. Go to 'Settings' > 'Battery' and check which apps are consuming the most battery. 2. If Zscaler is high on the list, consider limiting it... ⇲

UI issue

User-unfriendly interface

Fix: 1. Familiarize yourself with the app by exploring all menus and settings. 2. Look for user guides or tutorials online that can help you navi... ⇲

Performance issue

Inconsistent performance

Fix: 1. Regularly check for updates to the app and your iOS version. 2. Restart the app and your device to refresh performance. OR 1. Try usin... ⇲

Customization issue

Lack of features

Fix: 1. Explore the app settings to ensure you are utilizing all available features. 2. Check for any updates that may introduce new features.... ⇲

Crashes issue

Zscaler Client Connector freezes or crashes

Fix: 1. Force close the app by swiping up from the bottom of the screen and swiping the Zscaler app off the screen. 2. Reopen the app to see if i... ⇲