fix problems on TV [iphone]

—— Run into issues on TV ? Get help pending when official support gets back to you!

TV by e&

Info:

company: Emirates Telecommunications Corporation

: http://www.etisalat.ae/en/personal/support/faq/faqs/elife.jsp

: etisalat.ae

Chat with our AI-based TV Support

🛠️ Common TV Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

TV crashes frequently

Fix: 1. Restart your iPhone: Press and hold the power button until you see the 'slide to power off' option. Slide to turn off, then press the pow... ⇲

Cannot log in due to Admin PIN requirement

Fix: 1. Check if you have the correct Admin PIN: Ensure you are entering the correct PIN. If you have forgotten it, look for any recovery options... ⇲

Account issue

Password reset does not work

Fix: 1. Ensure you are using the correct email address: Double-check that you are entering the email associated with your account. If you have mu... ⇲

Video issue

Many errors while streaming videos and live channels

Fix: 1. Check your internet connection: Ensure you have a stable internet connection. You can do this by testing other apps or websites. If your... ⇲

Compatibility issue

No Apple TV app available

Fix: 1. Use AirPlay: If you have an Apple TV, you can use AirPlay to stream content from your iPhone to your Apple TV. Open the TV by e& app, sta... ⇲

TV not optimized for iOS 11

Fix: 1. Update your iPhone: If possible, consider updating your iPhone to a newer iOS version that is supported by the app. Go to Settings > Gene... ⇲

Features issue

Casting feature not available

Fix: 1. Use AirPlay: If you have an Apple device, you can use AirPlay to cast content from the TV by e& app to compatible devices like smart TVs... ⇲

Audio issue

Subtitles and second sound not working

Fix: 1. Check app settings: Go to the settings within the TV by e& app and look for options related to subtitles and audio. Ensure that they are... ⇲

Content issue

Limited channel availability

Fix: 1. Check your subscription plan: Review your subscription details to ensure that you have access to the channels you are trying to watch. Yo... ⇲

Inability to watch specific channels despite subscription

Fix: 1. Verify your subscription: Double-check your subscription details to ensure that the channels you are trying to access are included in you... ⇲

Loading issue

Loading issues with blank screen

Fix: 1. Restart the app: Close the app completely and reopen it. This can help clear any temporary loading issues that may be causing a blank scr... ⇲

UI issue

Username field character limit too short

Fix: 1. Use a different username: If the app has a character limit for usernames, try using a shorter username that meets the requirements. Avoid... ⇲

Network issue

Service not available outside UAE

Fix: 1. Use a VPN: Consider using a VPN service to connect to a server located in the UAE. This may allow you to access the app and its content w... ⇲

Updates issue

No updates since 2013

Fix: 1. Check for alternative apps: If the app is outdated and not functioning well, consider looking for other apps that provide similar service... ⇲

Bugs issue

Error 105401

Fix: 1. Restart the app: Close the app completely and reopen it. This can sometimes resolve temporary errors like Error 105401. OR 2. Check yo... ⇲

Slow issue

Slow loading times

Fix: 1. Clear app cache: Go to Settings > General > iPhone Storage, find the TV by e& app, and select 'Offload App'. This will clear the cache wi... ⇲