fix problems on LEGO [iphone]

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—— Run into issues on LEGO? Get help pending when official support gets back to you!

LEGO® Powered Up
Info:
company: LEGO
: http://service.lego.com/contactus
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Settings issue

LEGO does not prevent phone from auto-locking

Fix: Go to Settings > Display & Brightness > Auto-Lock on your iPhone and set it to 'Never' while using the LEGO Powered Up app to prevent it fro... ⇲

No option to run trains without the app open

Fix: Check if there are any settings within the app that allow for offline operation or train control without the app. OR Consider using a sep... ⇲
 
Gameplay issue

Controls are unresponsive at times

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for LEGO Powered Up, and check for updates. OR Try clo... ⇲
 
UI issue

LEGO interface is not user-friendly

Fix: Familiarize yourself with the app by exploring all its features. Spend some time navigating through the menus to understand where everything... ⇲

LEGO does not allow exit without force closing

Fix: Try using the home button or swipe up to minimize the app instead of force closing it. This may allow you to return to the app without issue... ⇲
 
Customization issue

No option to save program sequences

Fix: After creating a program sequence, take screenshots of the setup as a temporary measure to recreate it later. OR Consider using a note-ta... ⇲

No math functions in programming

Fix: Use a workaround by manually calculating values outside the app and inputting them as needed. OR Explore other programming apps that may... ⇲

LEGO interface size is not adjustable

Fix: Adjust the display settings on your iPhone by going to Settings > Display & Brightness and changing the text size or display settings to see... ⇲
 
Compatibility issue

Inconsistent functionality across devices

Fix: Check for software updates on both devices to ensure they are running the latest version of the app. Go to the App Store and update if neces... ⇲

No compatibility with LEGO Boost sets

Fix: Check if there are any updates or announcements from LEGO regarding future compatibility with LEGO Boost sets. OR Consider using the LEGO... ⇲

LEGO is not optimized for newer iPhone models

Fix: Check for updates regularly, as developers often release patches for optimization. Go to the App Store and check for updates. OR If the a... ⇲
 
Bugs issue

Motor resets excessively in play mode

Fix: Check the battery levels of the motor and ensure they are fully charged. Low battery can cause performance issues. OR Try using a differe... ⇲
 
Audio issue

Limited music playlist

Fix: Use a separate music app to play your desired music in the background while using the LEGO Powered Up app. OR Create a playlist in your p... ⇲

No sound output from the app while using other features

Fix: Check the app's sound settings to ensure that sound is enabled and the volume is turned up. OR Close other apps that may be using audio t... ⇲
 
Accessibility issue

LEGO is not accessible for blind users

Fix: Explore the accessibility settings on your iPhone. Go to Settings > Accessibility and enable VoiceOver, which may help navigate the app. O... ⇲
 
Support issue

No documentation for coding blocks

Fix: Look for community-created documentation or guides online that explain the coding blocks and their functions. OR Experiment with the codi... ⇲
 
Network issue

LEGO is dependent on constant connection

Fix: Ensure that your Bluetooth connection is stable and that there are no obstructions between your iPhone and the LEGO device. OR If possibl... ⇲
 
Updates issue

Grand piano keys misalign after updates

Fix: Try recalibrating the piano keys by following any available instructions in the app or resetting the device. OR If the issue persists, co... ⇲
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 what users are saying
Good experience
62.3%

Bad experience
29.7%

Neutral
7.9%

~ from our NLP analysis of 478 combined software ratings.

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 Private Data LEGO collects from your iPhone
  1. Data Not Collected: The developer does not collect any data from this app.