fix problems on Total Card [iphone]

—— Run into issues on Total Card? Get help pending when official support gets back to you!

Total Card

Info:

company: Vervent, Inc

: https://www.myccpay.com/docs/contact.pdf

Chat with our AI-based Total Card Support

🛠️ Common Total Card Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Biometric login fails despite being enabled

Fix: 1. Ensure that your device's biometric settings are correctly configured. Go to 'Settings' > 'Face ID & Passcode' or 'Touch ID & Passcode' a... ⇲

Payments processed but available credit not updated

Fix: 1. Log out of the Total Card app and log back in to refresh your account information. 2. Check if there are any pending transactions that ma... ⇲

Updates issue

Address update feature malfunctions

Fix: 1. Ensure that you are entering the new address correctly, including all required fields. 2. Try clearing the app's cache by going to 'Setti... ⇲

Update requires password reset but fails to recognize username

Fix: 1. Ensure that you are entering the correct username. If you have forgotten it, check your email for any previous communications from Total... ⇲

Total Card requires update but does not allow it

Fix: 1. Check your device's storage to ensure there is enough space for the update. Go to 'Settings' > 'General' > 'iPhone Storage' to review ava... ⇲

Total Card logs out frequently

Fix: 1. Check your device's settings to ensure that background app refresh is enabled for the Total Card app. Go to 'Settings' > 'General' > 'Bac... ⇲

Registration issue

Inability to register or log in

Fix: 1. Double-check that you are entering the correct username and password. If you have forgotten your password, use the 'Forgot Password' feat... ⇲

Support issue

Customer service is unhelpful

Fix: 1. Before reaching out to customer service, prepare a list of specific issues you are facing, along with any error messages. This can help y... ⇲

Payments issue

Card declines at certain merchants

Fix: 1. Verify that the merchant accepts your card type. Some merchants may not accept certain card brands. 2. Check your account for any alerts... ⇲

Auto-pay feature fails

Fix: 1. Check your auto-pay settings in the app to ensure that they are correctly configured, including the payment method and due date. 2. Ensur... ⇲

Error messages when making payments

Fix: 1. Review the error message for specific details. Common issues include insufficient funds or incorrect payment information. 2. Ensure that... ⇲

Late fees charged despite auto-pay setup

Fix: 1. Review your auto-pay settings to ensure they are correctly configured, including the payment method and due date. 2. Check your account f... ⇲

Account issue

Total Card does not support multiple accounts

Fix: 1. If you need to manage multiple accounts, consider using the web version of Total Card, which may allow you to switch between accounts mor... ⇲

Account randomly disabled

Fix: 1. Check your email for any notifications from Total Card regarding your account status. There may be security measures in place that requir... ⇲

Total Card does not show real-time balance

Fix: 1. Log out of the app and log back in to refresh your account information. 2. Check your internet connection to ensure that it is stable, as... ⇲

Syncing issue