fix problems on SFPL [iphone]

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—— Run into issues on SFPL? Get help pending when official support gets back to you!

SFPL
Info:
company: San Francisco Public Library
: https://sfpl.bibliocommons.com/
: sfpl.bibliocommons.com
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Notifications issue

Notifications not functioning

Fix: 1. Check Notification Settings: Go to Settings > Notifications > SFPL and ensure that notifications are enabled. 2. Check Do Not Disturb: M... ⇲

Old notifications persist

Fix: 1. Clear Notifications: Swipe left on the notification and tap 'Clear' to remove old notifications. 2. Restart the App: Close the app compl... ⇲
 
Customization issue

No dark mode available

Fix: 1. Use iOS Dark Mode: Go to Settings > Display & Brightness and select 'Dark' to enable system-wide dark mode. This may not change the app's... ⇲

Inability to label multiple cards

Fix: 1. Use Notes App: Create a note in the Notes app to label and keep track of your multiple cards. 2. Take Screenshots: Take screenshots of e... ⇲
 
UI issue

Poor CSS styling

Fix: 1. Adjust Display Settings: Go to Settings > Display & Brightness and adjust the text size and display settings to improve readability. 2.... ⇲

No genre tab

Fix: 1. Use Search Function: If the app lacks a genre tab, use the search function to find books by genre. Type in the genre name to locate relev... ⇲

Padding inconsistencies in UI

Fix: 1. Adjust Display Settings: Go to Settings > Display & Brightness and adjust the text size and display settings to see if it improves the UI... ⇲

Requires barcode memorization

Fix: 1. Take a Screenshot: Take a screenshot of your barcode and save it in your Photos app for easy access. 2. Use Notes App: Write down your b... ⇲
 
Account issue

Multiple account management issues

Fix: 1. Log Out of All Accounts: Go to the app settings and log out of all accounts. Then log back into the desired account. 2. Use Different Br... ⇲
 
Screen issue

SFPL does not fit screen properly

Fix: 1. Adjust Display Settings: Go to Settings > Display & Brightness and adjust the text size and display settings to see if it improves the fi... ⇲
 
Search issue

Search function fails to place holds

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection when using the search function. 2. Restart the App: Close the ap... ⇲
 
Compatibility issue

No compatibility with Apple Wallet

Fix: 1. Use Alternative Methods: If the app does not support Apple Wallet, consider using other methods to store your library card, such as takin... ⇲
 
Syncing issue

Digital books not showing in history

Fix: 1. Check Account Settings: Ensure you are logged into the correct account where the digital books were borrowed. 2. Restart the App: Close... ⇲
 
Updates issue

Lack of updates

Fix: 1. Check for App Updates: Regularly check the App Store for updates to ensure you have the latest version of the app. 2. Enable Automatic U... ⇲
 
Support issue

Unresponsive customer support

Fix: 1. Use In-App Help: Check if the app has a help or FAQ section that may address your concerns. 2. Look for Community Forums: Search online... ⇲
 
Slow issue

Too slow to be useful

Fix: 1. Clear App Cache: Go to Settings > General > iPhone Storage > SFPL and tap 'Offload App' to clear any cached data that may slow down the a... ⇲
 
Login issue

Forced logout from web and mobile

Fix: 1. Check for Session Settings: Ensure that you are not logged into multiple devices simultaneously, as this may cause forced logouts. 2. Cl... ⇲
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 what users are saying
Good experience
75.7%

Neutral
13.5%

Bad experience
10.8%

~ from our NLP analysis of 37 combined software ratings.

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 Private Data SFPL collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Search History
    • Diagnostics