fix problems on DS Finder [iphone]

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—— Run into issues on DS Finder? Get help pending when official support gets back to you!

DS finder
Info:
company: Synology Inc.
: http://account.synology.com/support
: www.synology.com
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UI issue

No landscape mode

Fix: Check your device's orientation lock. Swipe down from the top right corner of your iPhone to access the Control Center and ensure that the o... ⇲

Windows can't be resized

Fix: Try using the app in full-screen mode if available. Look for a full-screen button or option in the app's menu to maximize the window size.... ⇲

No zoom in/out functionality

Fix: Check if the app has a pinch-to-zoom feature. Try placing two fingers on the screen and moving them apart to zoom in, or together to zoom ou... ⇲

Unintuitive interface

Fix: Spend some time exploring the app's features and layout. Sometimes, using the app more can help you become familiar with its interface and i... ⇲
 
Screen issue

iPad version larger than screen

Fix: Check the app settings for any display options. Some apps allow you to adjust the display size or zoom level, which may help fit the app to... ⇲
 
Settings issue

Difficult to disable packages

Fix: Navigate to the Package Center and look for a 'Manage Packages' option. This should allow you to view and disable packages more easily. OR... ⇲

WOL support hard to access

Fix: Check the app's settings for Wake-on-LAN (WOL) options. It may be located under network settings or advanced settings. OR Refer to the ap... ⇲
 
Notifications issue

No way to clear notifications

Fix: Try swiping left on the notification to see if a 'Clear' option appears. This is a common method for clearing notifications in many apps.... ⇲

Notifications setup fails

Fix: Double-check your notification settings within the app. Ensure that all required permissions are granted for notifications to work properly.... ⇲
 
Bugs issue

DS finder rarely works

Fix: Ensure that your device's software is up to date. Go to Settings > General > Software Update and install any available updates, as this can... ⇲
 
Crashes issue

Crashes when reading notifications

Fix: Try restarting your device. This can clear temporary glitches that may be causing the app to crash when accessing notifications. OR Check... ⇲

DS finder crashes on launch

Fix: Try restarting your device. This can help clear any temporary issues that may be causing the app to crash on startup. OR Uninstall and re... ⇲
 
Slow issue

Slow login

Fix: Ensure you have a stable internet connection. Try switching between Wi-Fi and cellular data to see if the login speed improves. OR Clear... ⇲
 
Network issue

WOL only works on local network

Fix: If you need WOL to work remotely, consider setting up a VPN on your network. This allows you to connect to your local network from outside a... ⇲

Poor connectivity

Fix: Check your internet connection. Ensure that your Wi-Fi or cellular data is stable and functioning properly. You can test this by browsing ot... ⇲

Latest version prevents external connections

Fix: Check the app's settings for any options related to external connections. There may be a toggle that needs to be enabled for external access... ⇲
 
Login issue

Cannot paste passwords in login screen

Fix: Ensure that you are using the latest version of the app, as updates may fix clipboard issues. Check the App Store for updates. OR Try typ... ⇲
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 what users are saying
Bad experience
52.3%

Good experience
30.8%

Neutral
16.8%

~ from our NLP analysis of 107 combined software ratings.

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 Private Data DS finder collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics