fix problems on UB2GO [iphone]

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—— Run into issues on UB2GO? Get help pending when official support gets back to you!

UB2GO
Info:
company: Union Bankshares, Inc.
: https://unionbankvt.com/contact-us/
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Login issue

UB2GO does not remember password

Fix: Check if your device settings allow the app to save passwords. Go to Settings > UB2GO and ensure that 'Allow Password Autofill' is enabled.... ⇲

4 digit login appears inconsistently

Fix: Check your app settings to see if there is an option to enable or disable the 4-digit login feature. If it is enabled, try logging out and b... ⇲

Face ID login not available

Fix: Check if Face ID is enabled for the UB2GO app by going to Settings > UB2GO > Face ID & Passcode. Ensure that Face ID is turned on for the ap... ⇲
 
Search issue

Transaction search is difficult

Fix: Use specific filters when searching for transactions. Look for options to filter by date range, amount, or transaction type to narrow down y... ⇲
 
Bugs issue

Balance occasionally inaccurate

Fix: Refresh the app by pulling down on the screen to update your account balance. This can help ensure that you are viewing the most current inf... ⇲

Mobile deposit requires specific endorsement

Fix: Always endorse your checks with 'For Mobile Deposit Only' and your signature. This is a common requirement for mobile deposits and can help... ⇲

Limited depth in transaction details

Fix: Check if there are options to view more details about each transaction by tapping on them. Some apps have expandable sections for additional... ⇲
 
UI issue

Log off button placement is inconvenient

Fix: To quickly log off, consider using the app's settings menu to find the log off option instead of searching for the button. Familiarize yours... ⇲

Accounts can be disorganized

Fix: Use the app's settings to categorize or label your accounts if such features are available. This can help you keep track of different accoun... ⇲
 
Settings issue

Changing automatic withdrawals is cumbersome

Fix: Navigate to the settings or account management section of the app where automatic withdrawals are listed. Look for an option to edit or mana... ⇲
 
Glitches issue

UB2GO has occasional glitches

Fix: Regularly update the app to the latest version to minimize glitches. Check the App Store for updates and install them as they become availab... ⇲
 
Payments issue

Limited bill pay options

Fix: Check if there are any updates or additional features in the app that may have been added since your last use. Sometimes, new bill pay optio... ⇲
 
Notifications issue

No travel notification feature in app

Fix: If the app lacks a travel notification feature, consider notifying your bank directly through their customer service line or website to ensu... ⇲
 
Freezing issue

UB2GO freezes or shows blue screen

Fix: Force close the app by swiping up from the bottom of the screen (or double-clicking the home button) and swiping the app off the screen. The... ⇲
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 what users are saying
Good experience
90.6%

Bad experience
6.0%

Neutral
3.5%

~ from our NLP analysis of 487 combined software ratings.

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MyBank2Go

 Private Data UB2GO collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Contacts
    • Identifiers
    • Usage Data
    • Diagnostics