fix problems on Sothe [iphone]

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—— Run into issues on Sothe? Get help pending when official support gets back to you!

Sotheby's
Info:
company: Sotheby's
: https://www.sothebys.com/iosapp
: www.sothebys.com
Chat with our AI-based Sothe Support
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Settings issue

Language and currency switch issues

Fix: Go to the app settings and look for language and currency options. Ensure that you have selected your preferred language and currency. If th... ⇲
 
Bugs issue

Bugs in the app

Fix: Clear the app cache. Go to your iPhone settings, find the Sotheby's app, and look for an option to clear cache or data. This can help resolv... ⇲

Unstable app performance

Fix: Close other apps running in the background. Too many apps open can slow down performance. Double-click the home button (or swipe up from the... ⇲
 
Uploads issue

ID upload loop

Fix: Ensure that your internet connection is stable. A weak connection can cause issues during the upload process. Try switching to a different W... ⇲
 
Syncing issue

Inconsistent saved items

Fix: Check if you are logged into the same account across devices. Sometimes, saved items may not sync properly if you are using different accoun... ⇲
 
Crashes issue

Sothe crashes on AppleTV

Fix: Restart your AppleTV. Sometimes, a simple restart can resolve app crashes. Unplug the device, wait for a few seconds, and then plug it back... ⇲

Sothe crashes on load

Fix: Force close the app and restart it. Swipe up from the bottom of the screen (or double-click the home button) to view open apps, then swipe t... ⇲
 
Camera issue

Camera focus issues

Fix: Ensure that your camera lens is clean. Sometimes, dirt or smudges can affect focus. Use a soft, lint-free cloth to clean the lens before usi... ⇲
 
Account issue

Poor integration with existing accounts

Fix: Log out and log back into your account. This can refresh the connection and may resolve integration issues. Go to the app settings, find the... ⇲
 
Gameplay issue

Limited functionality for bidding

Fix: Review the app's user guide or help section. There may be specific instructions on how to use the bidding features effectively. Look for a t... ⇲
 
UI issue

Sothe does not work in landscape on iPad

Fix: Check your iPad's orientation lock. Swipe down from the top right corner to access the Control Center and ensure that the orientation lock i... ⇲
 
Search issue

Search results do not return correctly

Fix: Double-check your search terms for typos or errors. Even small mistakes can lead to no results being found. Make sure you are using the corr... ⇲
 
Registration issue

Cannot register to bid through the app

Fix: Ensure that you have a stable internet connection. A poor connection can prevent the registration process from completing. Try switching to... ⇲
 
Loading issue

Image not available errors

Fix: Check your internet connection. A weak or unstable connection can prevent images from loading. Try switching to a different Wi-Fi network or... ⇲

Delayed order processing

Fix: Check your internet connection. A slow connection can delay order processing. Ensure you have a stable connection before placing orders. O... ⇲
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 what users are saying
Good experience
59.7%

Bad experience
37.7%

Neutral
2.6%

~ from our NLP analysis of 77 combined software ratings.

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 Private Data Sothe collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Contact Info
    • User Content
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics