fix problems on Ali And Sumaya [iphone]

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—— Run into issues on Ali And Sumaya? Get help pending when official support gets back to you!

Ali and Sumaya: School
Info:
company: Imanimation Studios
: https://aliandsumaya.zendesk.com/hc/en-us
: aliandsumaya.com
Chat with our AI-based Ali and Sumaya Support
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Bugs issue

learning progress issues

Fix: 1. Check your internet connection: Ensure you have a stable internet connection, as progress may not save properly without it. Try switching... ⇲
 
Gameplay issue

unable to skip lessons

Fix: 1. Check app settings: Go to the settings within the app to see if there is an option to enable skipping lessons. Some educational apps have... ⇲

trial lessons limited

Fix: 1. Review trial terms: Check the app's terms of service or FAQ section to understand the limitations of the trial lessons. This can clarify... ⇲
 
Registration issue

registration errors

Fix: 1. Check your internet connection: Ensure you have a stable internet connection while registering. A weak connection can lead to errors duri... ⇲
 
Updates issue

update issues

Fix: 1. Check for available updates: Open the App Store, tap on your profile icon, and scroll down to see if there are updates available for the... ⇲
 
Glitches issue

video glitches

Fix: 1. Check your internet connection: Ensure you have a strong and stable internet connection, as poor connectivity can cause video playback is... ⇲
 
Payments issue

subscription management problems

Fix: 1. Check your subscription status: Go to Settings > [your name] > Subscriptions to view your current subscriptions and manage them directly... ⇲

difficulties in canceling subscription

Fix: 1. Go to Settings > [your name] > Subscriptions: Here, you can manage your subscriptions. Find Ali and Sumaya and select 'Cancel Subscriptio... ⇲

payment processing bugs

Fix: 1. Check your payment method: Go to Settings > [your name] > Payment & Shipping to ensure your payment method is valid and up to date. 2. Re... ⇲

overpriced subscription

Fix: 1. Review subscription benefits: Check the app to see what features and content are included in the subscription. Sometimes, understanding t... ⇲
 
Support issue

no customer support contact

Fix: 1. Use in-app help features: Check if the app has a help or FAQ section that can provide answers to common issues. 2. Look for community for... ⇲
 
Customization issue

avatar does not change

Fix: 1. Check app settings: Go to the profile or settings section of the app to see if there is an option to change your avatar. Ensure you are f... ⇲
 
Screen issue

screen stays grey on launch

Fix: 1. Force close the app: Double-click the Home button (or swipe up from the bottom of the screen on iPhone X and later) to view all open apps... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
90.8%

Bad experience
6.5%

Neutral
2.7%

~ from our NLP analysis of 855 combined software ratings.

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 Private Data Ali and Sumaya collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data

  Cost of Subscriptions
  1. Monthly Student 1: $7.49 Full access to all content for 1 Student
  2. Monthly Student 2: $9.49 Full access to all content for 2 Student
  3. Monthly Student 1 (Standard): $10.49 1 Student Access to all content for 1 Month
  4. 1 Student Access Monthly+Trial: $7.49 Access for 1 Months - Free 7 Day Trail
  5. Monthly Student 3+Trial: $11.99 Full access for 3 Student + 7 Day Trial
  6. Monthly Student 2 (Standard): $13.49 2 Student Access to all content for 1 Month
  7. Annual Student 1: $75.99 Full annual access all content for 1 Student
  8. Monthly Student 5: $9.99 Full access to all content for 5 Students
  9. 3 Student Access Monthly+Trial: $11.99 Access for 1 Months - Free 7 Day Trail
  10. 2 Student Access Monthly+Trial: $9.49 Access for 1 Months - Free 7 Day Trail