fix problems on ScentAir [iphone]

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—— Run into issues on ScentAir? Get help pending when official support gets back to you!

ScentAir
Info:
company: ScentAir Technologies, LLC
: https://scentair.com/im-existing-customer
Chat with our AI-based ScentAir Support
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Customization issue

Lack of manual on/off option for fans

Fix: If the app does not provide a manual on/off option, try unplugging the device to turn it off. To turn it back on, plug it in again. This is... ⇲

Limited scent options compared to competitors

Fix: Explore the app for any options to purchase additional scents or check if there are seasonal or limited edition scents available for purchas... ⇲
 
Support issue

ScentAir provides no help or support options

Fix: Explore the app's settings or help section for any FAQs or troubleshooting tips that may be available. Sometimes, these resources are hidden... ⇲
 
Network issue

Units frequently become disconnected

Fix: Ensure that your Wi-Fi network is stable and that the device is within range of the router. If possible, move the router closer to the devic... ⇲

Difficulties with Wi-Fi connectivity

Fix: Ensure that your Wi-Fi network is functioning properly by testing other devices. If your Wi-Fi is down, reset your router and reconnect the... ⇲
 
Settings issue

Scheduling feature does not save changes

Fix: After making changes to the schedule, ensure you are saving the settings by tapping the 'Save' button, if available. If the app does not res... ⇲
 
Bugs issue

Fan runs constantly regardless of schedule

Fix: Check the app settings to ensure that the schedule is correctly set and that the fan is not set to 'Always On'. If it is, change it to 'Sche... ⇲

Light remains on when fan is off

Fix: Check the app settings to see if there is an option to control the light separately from the fan. If not, consider unplugging the device to... ⇲

ScentAir must be open for diffuser to operate

Fix: Ensure that your phone's background app refresh is enabled for the ScentAir app. Go to your iPhone settings, find the app, and enable backgr... ⇲

Randomly turns off or on

Fix: Check for any scheduled settings that may be causing the device to turn on or off unexpectedly. Review the app's scheduling feature to ensur... ⇲

Inconsistent scheduling functionality

Fix: Ensure that the app is updated to the latest version, as updates often fix bugs related to scheduling. Check the app store for any available... ⇲

ScentAir performance does not match product expectations

Fix: Clear the app's cache by going to your iPhone settings, finding the ScentAir app, and selecting 'Clear Cache' if available. This can help im... ⇲
 
Freezing issue

ScentAir freezes or becomes unresponsive

Fix: Force close the app by swiping it away in the app switcher. Then, reopen the app to see if the issue persists. If it does, restart your iPho... ⇲
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 what users are saying
Bad experience
63.6%

Good experience
29.1%

Neutral
7.3%

~ from our NLP analysis of 55 combined software ratings.

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 Private Data ScentAir collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Usage Data
    • Diagnostics