fix problems on TeamLive [iphone]

—— Run into issues on TeamLive? Get help pending when official support gets back to you!

TeamLive

Info:

company: Harri

: https://harrisupport.zendesk.com/hc/en-us

: harri.com

Chat with our AI-based TeamLive Support

🛠️ Common TeamLive Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

TeamLive frequently crashes or fails to load schedules

Fix: 1. Clear the app cache: Go to your iPhone's Settings > General > iPhone Storage > TeamLive. Tap on 'Offload App' to clear the cache without... ⇲

Users are often logged out unexpectedly

Fix: 1. Check your internet connection: Ensure you have a stable Wi-Fi or cellular connection. Unstable connections can cause session timeouts le... ⇲

Difficulties with login and password recovery

Fix: 1. Reset your password: On the login screen, tap 'Forgot Password?' and follow the prompts to reset your password via email. Ensure you chec... ⇲

Features issue

Limited functionality for shift pickup and trading

Fix: 1. Explore the app settings: Check if there are any settings that can be adjusted to enable more shift trading options. Sometimes, features... ⇲

No option to view team schedules

Fix: 1. Check team settings: Ensure that you have the correct permissions to view team schedules. Sometimes, access is restricted based on user r... ⇲

No ability to see how many people picked up a shift

Fix: 1. Ask your team: Communicate with your team members to find out how many people have picked up shifts, as this information may not be displ... ⇲

Notifications issue

Confusing notification settings

Fix: 1. Review notification settings: Go to Settings > Notifications > TeamLive and customize your notification preferences to ensure you receive... ⇲

Automatic notifications for messages are not functioning

Fix: 1. Re-enable notifications: Go to Settings > Notifications > TeamLive and toggle notifications off and back on to reset them. OR 2. Check... ⇲

Syncing issue

Inability to sync with external calendars

Fix: 1. Check calendar permissions: Go to Settings > Privacy > Calendars and ensure TeamLive has permission to access your calendar. If not, enab... ⇲

UI issue

Poor user interface and navigation

Fix: 1. Familiarize yourself with the layout: Spend some time exploring the app to understand its layout and features. Sometimes, a little practi... ⇲

Problems with viewing time cards and hours worked

Fix: 1. Check permissions: Ensure you have the necessary permissions to view time cards. If not, contact your supervisor for access. OR 2. Exp... ⇲

Updates issue

Lack of real-time updates on shift availability

Fix: 1. Refresh the app regularly: Pull down on the schedule screen to refresh the data and check for any updates on shift availability. OR 2.... ⇲

Issues with profile picture updates

Fix: 1. Check image format: Ensure that the image you are trying to upload is in a supported format (JPEG, PNG) and meets size requirements. OR... ⇲

Search issue

Messages cannot be searched by keywords

Fix: 1. Use manual scrolling: While not ideal, manually scrolling through messages may be necessary until a search feature is implemented. OR... ⇲

Network issue

Inconsistent performance on cellular data

Fix: 1. Test your cellular connection: Check if other apps are working properly on cellular data. If not, consider switching to Wi-Fi when possib... ⇲

Support issue