fix problems on Official GMAT [iphone]

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Official GMAT | Manhattan Prep
Info:
company: Higher Learning Technologies
: http://builtbyhlt.com
: builtbyhlt.com
Chat with our AI-based Official GMAT Support
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Loading issue

Official GMAT often times out

Fix: 1. Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if the issue persists. 2. Close other apps ru... ⇲
 
Bugs issue

Zero data in strategies section

Fix: 1. Check for app updates in the App Store, as this may resolve data loading issues. 2. Try logging out and logging back into your account to... ⇲

Repetitive questions

Fix: 1. Review your study settings to ensure you are not repeating the same question sets. 2. If possible, adjust the difficulty level or questio... ⇲

Formatting bugs

Fix: 1. Restart the app to see if the formatting issues resolve themselves. 2. Check for updates in the App Store, as formatting bugs are often f... ⇲

Typos in text passages

Fix: 1. Take note of any typos and report them through the app's feedback feature to help improve content quality. 2. If you encounter a typo, tr... ⇲

Incorrect information in explanations

Fix: 1. Verify the explanations with trusted external resources or textbooks to ensure accuracy. 2. Report the incorrect information through the... ⇲

Minimal explanations for math solutions

Fix: 1. Look for additional resources or videos that explain the math concepts in more detail. 2. Use the app's community features, if available,... ⇲

Inconsistent math problem standards

Fix: 1. Review the problem types and difficulty levels to ensure you are practicing a range of questions. 2. Use external resources to practice s... ⇲

Missing tracking statistics

Fix: 1. Check the app settings to ensure tracking is enabled. 2. Log out and log back into your account to refresh your statistics. OR 1. If t... ⇲
 
UI issue

Visual bugs

Fix: 1. Clear the app's cache and data through your iPhone settings. 2. Ensure your iOS is updated to the latest version, as visual bugs can some... ⇲

Non-intuitive question formatting

Fix: 1. Familiarize yourself with the app's layout by reviewing any available tutorials or guides within the app. 2. Adjust your study habits to... ⇲

Submit button malfunctions

Fix: 1. Restart the app to see if the submit button becomes responsive. 2. Ensure your device's software is up to date, as this can affect app fu... ⇲

Scrolling issues with questions

Fix: 1. Restart the app to see if the scrolling issue resolves itself. 2. Check your device's settings to ensure that touch sensitivity is set co... ⇲
 
Updates issue

Outdated content

Fix: 1. Check for app updates regularly to ensure you have the latest content. 2. Use additional study materials to supplement any outdated infor... ⇲
 
Payments issue

Subscription issues

Fix: 1. Review your subscription status in the app settings to ensure it is active. 2. If you are having billing issues, check your payment metho... ⇲
 
Permissions issue

Automatic subscription setup without consent

Fix: 1. Review your account settings to manage your subscription preferences. 2. If you wish to cancel, navigate to the subscription section in y... ⇲
 
Crashes issue

Official GMAT crashes on launch

Fix: 1. Restart your iPhone to clear any temporary issues. 2. Ensure the app is updated to the latest version available in the App Store. OR 1... ⇲
 
Syncing issue

Difficulty switching between devices

Fix: 1. Ensure you are logged into the same account on both devices to sync your progress. 2. Check for app updates on both devices to ensure com... ⇲
 
Account issue

Inability to delete account

Fix: 1. Check the app settings for an option to delete your account. If not available, look for a help section that may provide instructions. 2.... ⇲
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 what users are saying
Good experience
95.1%

Bad experience
3.2%

Neutral
1.7%

~ from our NLP analysis of 2,311 combined software ratings.

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 Private Data Official GMAT collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Identifiers
    • Diagnostics

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