fix problems on HomePro Security [iphone]

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—— Run into issues on HomePro Security? Get help pending when official support gets back to you!

HomePro Security
Info:
company: HomePro Inc.
: http://www.homeprotech.com/page/customer-support
: www.homeprotech.com
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Bugs issue

low quality equipment

Fix: 1. Check if the equipment is still under warranty; if so, document any issues and request a replacement. 2. Research and consider upgrading... ⇲

commands fail to execute

Fix: 1. Ensure that your device is connected to a stable internet connection. 2. Restart the app and try executing the command again. OR 1. Ch... ⇲
 
Installation issue

inexperienced installers

Fix: 1. Before installation, prepare a list of questions and requirements to discuss with the installer. 2. If possible, ask for a more experienc... ⇲

lack of live demo for setup

Fix: 1. Search for online video tutorials or guides that demonstrate the setup process for your specific equipment. 2. Join user forums or commun... ⇲

installation appointments are unreliable

Fix: 1. Confirm your appointment a day in advance to ensure it is still scheduled. 2. Keep a record of your appointment details and any communica... ⇲
 
Camera issue

cameras malfunction frequently

Fix: 1. Ensure that the cameras are updated with the latest firmware. Check the app for any available updates for your devices. 2. Reboot the cam... ⇲

doorbell camera quality is low

Fix: 1. Adjust the camera angle to ensure it captures the best view of the area. 2. Clean the camera lens regularly to remove any dirt or obstruc... ⇲
 
Login issue

password retrieval issues

Fix: 1. Use the 'Forgot Password' feature in the app to reset your password. Follow the prompts to receive a reset link via email. 2. Ensure that... ⇲
 
UI issue

HomePro Security does not show door status correctly

Fix: 1. Ensure that the app is updated to the latest version. 2. Restart the app and check if the door status updates correctly after a few minut... ⇲

difficult navigation in app

Fix: 1. Familiarize yourself with the app layout by exploring each section and taking notes on where key features are located. 2. Look for a user... ⇲
 
Uploads issue

no instant camera upload

Fix: 1. Check the app settings to see if there is an option to enable instant uploads for camera footage. 2. Ensure that your device has sufficie... ⇲

recording stops after monthly upload limit

Fix: 1. Review your subscription plan to understand the upload limits and consider upgrading if necessary. 2. Regularly download and save importa... ⇲
 
Support issue

complaints go unanswered

Fix: 1. Keep a record of all your complaints and attempts to contact support. 2. Use social media to publicly address your concerns, as companies... ⇲
 
Network issue

HomePro Security does not communicate when away from home

Fix: 1. Check your app notification settings to ensure that notifications are enabled for when you are away from home. 2. Ensure that location se... ⇲

system goes offline frequently

Fix: 1. Check your internet connection and router settings. Restart your router if necessary. 2. Ensure that the HomePro Security system is withi... ⇲
 
Notifications issue

notifications do not come through

Fix: 1. Check your iPhone's notification settings for the HomePro Security app and ensure that notifications are enabled. 2. Ensure that Do Not D... ⇲
 
Screen issue

screen needs dark mode

Fix: 1. Check if the app has a built-in dark mode option in the settings. If available, enable it. 2. If not, consider using the iPhone's system-... ⇲
 
Account issue

passcode change issues

Fix: 1. Ensure you are following the correct procedure for changing the passcode as outlined in the app's help section. 2. If the app does not al... ⇲
 
Payments issue

payment option not available in app

Fix: 1. Check if there are any updates available for the app that may include payment options. 2. Try accessing the payment options through the w... ⇲

overpriced service

Fix: 1. Review your current plan and compare it with other available plans to see if you can switch to a more cost-effective option. 2. Look for... ⇲
 
Settings issue

difficult to find settings

Fix: 1. Explore the app thoroughly to familiarize yourself with the layout. Look for a help or FAQ section that may guide you to the settings. 2.... ⇲
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 what users are saying
Bad experience
51.2%

Good experience
40.7%

Neutral
8.0%

~ from our NLP analysis of 162 combined software ratings.

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Legacy View

 Private Data HomePro Security collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location