fix problems on Sick [iphone]

—— Run into issues on Sick? Get help pending when official support gets back to you!

Sick: Healthcare delivered

Info:

company: Curogram Inc.

: https://curogram.com/support

Chat with our AI-based Sick Support

🛠️ Common Sick Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Sick frequently redirects to App Store

Fix: Clear the app cache and data. Go to your iPhone's Settings > General > iPhone Storage. Find the Sick app, tap on it, and select 'Offload App... ⇲

Long wait times for telemedicine appointments

Fix: Try scheduling your appointments during off-peak hours, such as early mornings or late evenings, when demand may be lower. This can help red... ⇲

Support issue

Inconsistent communication from customer service

Fix: Utilize the in-app messaging feature, if available, to communicate with customer service. This can provide a written record of your inquirie... ⇲

Poor response times for support inquiries

Fix: Use the in-app support feature to submit your inquiries, as this may prioritize your request over email or phone support. OR Check if the... ⇲

Difficulty in reaching customer support

Fix: Use the in-app chat feature, if available, as it may provide quicker access to support than email or phone calls. OR Check the app for a... ⇲

Updates issue

Delivery delays without proper updates

Fix: Enable notifications for the Sick app to receive real-time updates about your deliveries. Go to Settings > Notifications > Sick and ensure n... ⇲

No tracking or confirmation for test pickups

Fix: Check the app settings to see if there is an option to enable notifications for test pickups. This may provide updates directly to your devi... ⇲

Lack of timely results

Fix: Check the app for any updates regarding your test results. Sometimes, results may be posted in the app before notifications are sent out.... ⇲

Settings issue

Issues with appointment scheduling

Fix: Ensure that your app is updated to the latest version, as updates often fix bugs related to scheduling. Check the App Store for updates. O... ⇲

Privacy issue

Repeated requests for user information

Fix: Check if your profile information is complete and up-to-date in the app. Go to your account settings and ensure all required fields are fill... ⇲

Video issue

Glitchy video during appointments

Fix: Ensure you have a stable internet connection. Switch to Wi-Fi if you are using mobile data, or vice versa, to see if the video quality impro... ⇲

Crashes issue

Sick crashes or freezes

Fix: Force close the app by swiping up from the bottom of the screen (or double-clicking the home button) and swiping the Sick app off the screen... ⇲

Bugs issue

Double booking of appointments

Fix: Before booking, check your existing appointments in the app to avoid overlaps. This can help prevent double bookings. OR If you notice a... ⇲

Incorrect test kits delivered

Fix: Verify your order details in the app before confirming the test kit request. This can help ensure you receive the correct items. OR If yo... ⇲

Inaccurate appointment confirmations

Fix: Double-check your appointment details in the app after booking to ensure everything is correct. This can help catch any discrepancies early.... ⇲

Registration issue

Confusing registration process

Fix: Follow the app's step-by-step registration guide carefully. If you encounter issues, take note of where you get stuck and try to troubleshoo... ⇲