fix problems on MyFW [iphone]

—— Run into issues on MyFW? Get help pending when official support gets back to you!

MyFW

Info:

company: City of Fort Worth, Texas

: http://www.google.com

Chat with our AI-based MyFW Support

🛠️ Common MyFW Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Voice dictation deletes information or posts it twice

Fix: Check your device settings for voice dictation. Go to Settings > General > Keyboard and ensure that 'Enable Dictation' is turned on. If it i... ⇲

No response to reported issues

Fix: Keep a record of all reported issues, including dates and details. If you have a way to track your reports within the app, use that feature.... ⇲

Search issue

Hard to find Council members list

Fix: Try using the search function within the app. Look for a magnifying glass icon or a search bar, and type in 'Council members' to see if it b... ⇲

Bugs issue

Screen refreshes in a coding loop

Fix: Force close the MyFW app by double-tapping the home button (or swiping up from the bottom on newer iPhones) and swiping the app off the scre... ⇲

UI issue

Inability to write in designated area for reports

Fix: Ensure that you have the latest version of the app installed. Go to the App Store, search for MyFW, and check if there is an update availabl... ⇲

Support issue

City does not address reported problems

Fix: Document all reported problems with dates and details. If you have a tracking feature in the app, use it to monitor the status of your repor... ⇲

Payments issue

Difficult to pay water bill

Fix: Check if there are alternative payment methods available, such as online payment through the city’s website or a phone payment option. Somet... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

73.1%

Bad experience

15.4%

Neutral

11.5%

~ from our NLP analysis of 26 combined software ratings.

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Private Data MyFW collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Contact Info
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Location
- Contact Info
- Identifiers
- Diagnostics