fix problems on DJI GO [iphone]

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—— Run into issues on DJI GO? Get help pending when official support gets back to you!

DJI GO
Info:
company: DJI
: http://www.dji.com/support
: www.dji.com
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Updates issue

Difficult firmware updates

Fix: Ensure that your device is connected to a stable Wi-Fi network. Open the DJI GO app, go to the settings menu, and check for firmware updates... ⇲
 
Login issue

Requires constant sign-in

Fix: To avoid constant sign-ins, ensure that you are using the 'Remember Me' option when logging in. This should keep you logged in unless you ma... ⇲
 
Crashes issue

DJI GO crashes frequently

Fix: Make sure that the DJI GO app is updated to the latest version. Go to the App Store, search for DJI GO, and check for updates. If an update... ⇲

Editing app crashes frequently

Fix: Ensure that your iPhone has enough storage space available for the editing app to function properly. Go to Settings > General > iPhone Stora... ⇲
 
Network issue

Bluetooth connectivity issues

Fix: Ensure that Bluetooth is enabled on your iPhone and that the DJI device is in pairing mode. Go to Settings > Bluetooth and check if the devi... ⇲

Inconsistent device connectivity

Fix: Ensure that both your iPhone and the DJI device are updated to the latest firmware and software versions. This can improve compatibility and... ⇲

Limited functionality without internet connection

Fix: Download any necessary maps or data while connected to Wi-Fi so that you can access them offline. Check the app settings for offline options... ⇲
 
Video issue

No geotagging for videos

Fix: To enable geotagging, check the settings in the DJI GO app. Look for an option related to GPS or geotagging and ensure it is enabled before... ⇲
 
Support issue

Poor documentation

Fix: Search for online tutorials or user guides on platforms like YouTube or DJI's official website. Many users share helpful tips and walkthroug... ⇲

Non-responsive tech support

Fix: Utilize online resources such as forums, FAQs, and user guides to find solutions to common issues. Many users share their experiences and so... ⇲
 
Uploads issue

Export process is cumbersome

Fix: To simplify the export process, try exporting smaller batches of files instead of all at once. This can reduce the load and make the process... ⇲

Slow upload times

Fix: Check your internet connection speed. If you are on a slow network, try switching to a faster Wi-Fi connection or using mobile data if avail... ⇲
 
Bugs issue

Tracking feature is unreliable

Fix: Ensure that the GPS signal is strong before using the tracking feature. Move to an open area with a clear view of the sky to improve GPS acc... ⇲
 
Camera issue

Inability to switch between camera lenses

Fix: Check if your device supports multiple camera lenses. If it does, ensure that the DJI GO app is updated to the latest version, as updates ma... ⇲
 
Backup issue

No option to recover deleted files

Fix: To prevent accidental deletions in the future, regularly back up your media files to a computer or cloud storage. This way, you can restore... ⇲
 
Registration issue

Account creation issues

Fix: Ensure that you are using a valid email address and that it is not already associated with another account. Check your spam folder for the v... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Bad experience
62.4%

Good experience
28.9%

Neutral
8.8%

~ from our NLP analysis of 3,234 combined software ratings.

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 Private Data DJI GO collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics