fix problems on Structure [iphone]

—— Run into issues on Structure? Get help pending when official support gets back to you!

Structure

Info:

company: XRPro, LLC

: https://support.structure.io

: structure.io

Chat with our AI-based Structure Support

🛠️ Common Structure Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

does not scan objects, only scenes

Fix: To work around the limitation of scanning only scenes, try to create a scene that includes the object you want to scan. Position the object... ⇲

will not calibrate

Fix: Ensure that your device is on a flat, stable surface and that there are no obstructions in the camera's view. Restart the app and try the ca... ⇲

Support issue

lack of support response

Fix: While waiting for support, check online forums or user communities related to the app. Other users may have experienced similar issues and c... ⇲

Bugs issue

buggy performance

Fix: Try uninstalling and reinstalling the app. This can often resolve performance issues by clearing out any corrupted data or settings that may... ⇲

Updates issue

needs an update

Fix: Regularly check the App Store for updates. Go to the App Store, tap on your profile icon, and scroll down to see if there are updates availa... ⇲

Compatibility issue

new sensor is useless

Fix: Ensure that the sensor is properly connected and recognized by the app. Check the app settings to see if the sensor is listed and enabled. I... ⇲

Structure is worthless without sensors

Fix: If you do not have the necessary sensors, consider exploring other apps that do not require additional hardware for basic functionality. The... ⇲

limited functionality without hardware

Fix: Explore the app's features to see if there are any functionalities that can be utilized without hardware. Sometimes, there are basic feature... ⇲

only works for specific scans

Fix: Familiarize yourself with the types of scans that the app supports. Check the app's documentation or website for a list of compatible scan t... ⇲

hardware not integrated into app

Fix: Check the app settings to see if there are options to manually integrate or configure the hardware. Sometimes, integration requires specific... ⇲

Camera issue

color scanning not available

Fix: If color scanning is a critical feature for you, consider using a different app that supports color scanning. Research apps that specificall... ⇲

Ads issue

misleading information about features

Fix: Review the app's official documentation or user manual to clarify the features. Sometimes, the app may have capabilities that are not immedi... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

46.7%

Bad experience

40.0%

Neutral

13.3%

~ from our NLP analysis of 15 combined software ratings.

Switch to these Alternatives:

Revo Scan-3D scanner app

Capture 3D

SureScan 3D Scanner, 3D App

ALLUX2 Adjustment app

Revo Assistant

Trulife RI

EM3D: Ethan Makes 3D Scanner

3D Object Capture

Sonoque

RTAB-Map - 3D LiDAR Scanner

Private Data Structure collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Diagnostics
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Identifiers
- Usage Data