fix problems on Mysa [iphone]

—— Run into issues on Mysa? Get help pending when official support gets back to you!

Mysa

Info:

company: Empowered Homes Inc.

: https://getmysa.zendesk.com/hc/en-us

: getmysa.com

Chat with our AI-based Mysa Support

🛠️ Common Mysa Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Mysa becomes unresponsive

Fix: 1. Force close the Mysa app: Double-click the Home button (or swipe up from the bottom of the screen on iPhones without a Home button) to vi... ⇲

Thermostats don't respond manually

Fix: 1. Check the thermostat's power: Ensure that the thermostat is properly connected to power and that there are no blown fuses or tripped brea... ⇲

Crashes issue

Mysa crashes when selecting thermostat

Fix: 1. Update the app: Go to the App Store, search for Mysa, and check if there is an update available. Updating can fix bugs that cause crashes... ⇲

Mysa requires frequent restarts

Fix: 1. Update the app: Ensure you are using the latest version of the app, as updates often fix stability issues. OR 2. Clear background apps... ⇲

Bugs issue

Scheduling components are unreliable

Fix: 1. Recreate the schedule: Delete the existing schedule and create a new one. Sometimes, starting fresh can resolve issues with scheduling.... ⇲

Hold feature does not work correctly

Fix: 1. Reconfigure the hold settings: Go into the thermostat settings and ensure that the hold feature is properly configured according to your... ⇲

Account issue

Requires account creation for basic features

Fix: 1. Use a temporary email: If privacy is a concern, consider using a temporary email service to create an account without using your primary... ⇲

Password reset feature is not working

Fix: 1. Check your internet connection: Ensure you have a stable internet connection, as this can affect the password reset process. OR 2. Try... ⇲

UI issue

Mysa does not switch between landscape and portrait

Fix: 1. Check device orientation lock: Swipe down from the top-right corner of the screen to access the Control Center and ensure that the orient... ⇲

Mysa is clunky and lacks intuitive design

Fix: 1. Familiarize yourself with the layout: Spend some time exploring the app to understand its navigation and features better. OR 2. Provid... ⇲

Updates issue

Firmware update process is unclear

Fix: 1. Check the app settings: Go to the settings within the Mysa app to see if there is a firmware update option available and follow the promp... ⇲

Settings issue

Display brightness settings are limited

Fix: 1. Adjust device brightness: Go to Settings > Display & Brightness on your iPhone and adjust the brightness settings to see if it affects th... ⇲

Mysa does not allow for easy device turn off

Fix: 1. Use the manual switch: If available, manually turn off the thermostat using the physical switch on the device. OR 2. Create a shortcut... ⇲

Support issue

Support response times are slow

Fix: 1. Utilize online resources: Check the Mysa website for FAQs, troubleshooting guides, or community forums that may provide quicker answers.... ⇲

No phone support available

Fix: 1. Use online chat or email: If phone support is unavailable, utilize any online chat or email support options provided by Mysa. OR 2. Ex... ⇲

Compatibility issue

Integration with HomeKit has limitations

Fix: 1. Check compatibility: Ensure that your devices are compatible with HomeKit and that you have the latest firmware updates installed. OR... ⇲

Mysa does not work with iPad

Fix: 1. Use the iPhone app in compatibility mode: If you have an iPad, you can download the iPhone version of the app and run it in compatibility... ⇲

Network issue