fix problems on Study Gateway [iphone]

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—— Run into issues on Study Gateway? Get help pending when official support gets back to you!

Study Gateway
Info:
company: HarperCollins Christian Publishing, Inc.
: https://www.studygateway.com/support/
: www.studygateway.com
Chat with our AI-based Study Gateway Support
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Video issue

No access to videos despite subscription

Fix: Log out of your account and then log back in to refresh your subscription status. Sometimes, the app may not recognize your subscription unt... ⇲
 
Loading issue

Tabs do not pull up content

Fix: Try closing the app completely and then reopening it. This can help reset any temporary issues with the tabs. If that doesn't work, check fo... ⇲
 
Audio issue

Sound issues on iPhone

Fix: Check your iPhone's volume settings and ensure that the mute switch is not activated. Also, verify that the app's sound settings are turned... ⇲
 
Payments issue

Free trial requires credit card information

Fix: If you are uncomfortable providing credit card information, consider using a virtual credit card service that allows you to create a tempora... ⇲

Issues with payment methods

Fix: Check that your payment method is valid and has sufficient funds. Go to your iPhone's Settings, tap on your name, then 'Payment & Shipping'... ⇲
 
Support issue

Slow customer service response

Fix: While waiting for a response, check the app's FAQ or help section for common issues and solutions. Many times, you can find answers to your... ⇲
 
Crashes issue

Study Gateway crashes when accessing study guides

Fix: Ensure that your app is updated to the latest version. If it is, try restarting your iPhone to clear any temporary issues. If the app contin... ⇲
 
Compatibility issue

Inconsistent performance across devices

Fix: Check for updates on all devices to ensure that you are using the latest version of the app. Performance issues can often be resolved with u... ⇲

Limited functionality on iPad

Fix: Check if the app has a specific version for iPad or if it is optimized for iPad use. If it is not, try using the app in compatibility mode o... ⇲
 
Account issue

Confusing subscription cancellation process

Fix: To cancel your subscription, go to your iPhone's Settings, tap on your name at the top, then select 'Subscriptions.' Find Study Gateway in t... ⇲
 
Customization issue

No 'My List' feature

Fix: If the app lacks a 'My List' feature, consider using a note-taking app to manually track your favorite content. You can create a list of ite... ⇲
 
Settings issue

Divisive content labeling

Fix: If you find the content labeling confusing, take time to read the descriptions or guidelines provided within the app. This can help clarify... ⇲
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 what users are saying
Good experience
76.3%

Bad experience
20.9%

Neutral
2.8%

~ from our NLP analysis of 435 combined software ratings.

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 Private Data Study Gateway collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics