fix problems on FIS Authenticator [iphone]

—— Run into issues on FIS Authenticator? Get help pending when official support gets back to you!

FIS Authenticator

Info:

company: eFunds Corporation

: https://www.fisglobal.com/

: www.fisglobal.com

Chat with our AI-based FIS Authenticator Support

🛠️ Common FIS Authenticator Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Cannot set default authentication code for multiple subscriptions

Fix: Currently, FIS Authenticator does not support setting a default authentication code for multiple subscriptions. As a workaround, you can man... ⇲

Cannot change default account on app launch

Fix: To change the default account that opens when you launch the app, you will need to manually select the desired account each time. Unfortunat... ⇲

Security issue

No quick return to PIN entry after wrong input

Fix: If you enter the wrong PIN and need to return to the entry screen, simply tap the 'Back' button or the 'Cancel' option if available. This wi... ⇲

Repeated prompts for 6 digit PIN despite prior use

Fix: If you are repeatedly prompted for the 6-digit PIN, ensure that you are entering the correct PIN associated with your account. Double-check... ⇲

Loading issue

FIS Authenticator fails to load past initial page

Fix: If the app fails to load past the initial page, try restarting your iPhone. This can clear temporary glitches that may be causing the issue.... ⇲

Updates issue

Frequent updates cause awkwardness or break functionality

Fix: To manage frequent updates, consider setting your app updates to manual. Go to Settings > App Store and toggle off 'App Updates'. This way,... ⇲

Long login times due to various issues

Fix: To reduce login times, ensure that your internet connection is stable. If you are on Wi-Fi, try switching to cellular data or vice versa to... ⇲

Elogin/Authenticator process is confusing and time-consuming

Fix: To simplify the Elogin/Authenticator process, create a step-by-step guide for yourself based on your typical login process. Write down each... ⇲

Settings issue

PIN device setup frequently resets

Fix: If your PIN device setup resets frequently, ensure that you are saving your settings properly before exiting the app. After setting up your... ⇲

Compatibility issue

Requires additional RSA app

Fix: If the FIS Authenticator requires an additional RSA app, ensure that you have both apps installed and updated. Check the App Store for updat... ⇲

Account issue

Unable to set up account

Fix: If you are unable to set up an account, double-check that you are entering all required information correctly. Ensure that your internet con... ⇲

Camera issue