fix problems on ID-Pal [iphone]

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—— Run into issues on ID-Pal? Get help pending when official support gets back to you!

ID-Pal
Info:
company: ID Pal Limited
: https://www.id-pal.com
: www.id-pal.com
Chat with our AI-based ID-Pal Support
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Uploads issue

Document upload errors

Fix: Ensure that the documents you are trying to upload are in a supported format (e.g., PDF, JPEG). Check the app's documentation for specific r... ⇲

Inability to upload multi-page documents

Fix: Check if the app has a specific feature for multi-page uploads. If not, consider merging the pages into a single PDF file using a PDF mergin... ⇲
 
Camera issue

Face recognition issues

Fix: Ensure that you are in a well-lit area when using face recognition. Poor lighting can affect the app's ability to recognize your face. OR... ⇲

Manual capture problems

Fix: Make sure you are holding the document steady and in focus when capturing. Use a flat surface and avoid shadows to improve capture quality.... ⇲

Poor image capture quality

Fix: Ensure that you are using the rear camera for better quality. The rear camera typically has a higher resolution than the front camera. OR... ⇲
 
Updates issue

No status updates

Fix: Check the app settings to see if there is an option to enable notifications or status updates. This may help you receive alerts about your d... ⇲
 
Security issue

Requires multiple attempts to verify identity

Fix: Double-check that you are following all prompts accurately during the verification process. Ensure that your documents are clear and legible... ⇲
 
UI issue

Lacks clear instructions

Fix: Look for a help or FAQ section within the app. This may provide guidance on common issues and how to navigate the app effectively. OR Sea... ⇲

Difficult to navigate

Fix: Familiarize yourself with the app layout by exploring each section. Take notes on where key features are located for easier access in the fu... ⇲

Not user-friendly

Fix: Take time to explore the app's features and settings. Familiarity can improve your experience and make navigation easier over time. OR Lo... ⇲
 
Freezing issue

Freezes during use

Fix: Force close the app by double-tapping the home button (or swiping up from the bottom) and swiping the app off the screen. Restart the app to... ⇲
 
Performance issue

Inconsistent performance

Fix: Clear the app cache if the option is available in the settings. This can help improve performance by removing unnecessary data. OR Ensure... ⇲
 
Bugs issue

Non-descript failure messages

Fix: Take note of the specific actions you were performing when the failure occurred. This can help you identify patterns and avoid those actions... ⇲
 
Compatibility issue

Limited document acceptance criteria

Fix: Review the app's documentation for a list of accepted document types and formats. Ensure your documents meet these criteria before attemptin... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
89.3%

Bad experience
7.6%

Neutral
3.1%

~ from our NLP analysis of 1,409 combined software ratings.

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 Private Data ID-Pal collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Sensitive Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics