fix problems on My Fibank [iphone]

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—— Run into issues on My Fibank? Get help pending when official support gets back to you!

My Fibank
Info:
company: First Investment Bank AD
: http://www.fibank.bg/bg/moyata-fibank/page/1905#mobilno-prilojenie
Chat with our AI-based My Fibank Support
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Payments issue

Functionality issues with online payments

Fix: 1. Check your internet connection: Ensure you have a stable Wi-Fi or cellular data connection. Try switching between Wi-Fi and cellular data... ⇲

No option for utility payments

Fix: 1. Check for updates: Ensure you have the latest version of the app, as new features may be added in updates. 2. Explore alternative paymen... ⇲
 
Bugs issue

Inactive 'new transfer' feature

Fix: 1. Check for app updates: Go to the App Store, tap on your profile icon, and see if there’s an update for My Fibank. If so, update the app.... ⇲

Bugs in the initial version

Fix: 1. Update the app: Go to the App Store, tap on your profile icon, and check for updates for My Fibank. If an update is available, install it... ⇲
 
Security issue

Lack of Touch ID support

Fix: 1. Enable Touch ID: Go to Settings > Touch ID & Passcode, and ensure that Touch ID is set up for apps. 2. Check app settings: Open My Fiban... ⇲
 
UI issue

Complex interface

Fix: 1. Familiarize yourself with the app: Spend some time exploring the app’s features and layout. Look for a help or tutorial section within th... ⇲

Poor navigation

Fix: 1. Use the search function: If available, use the search bar to quickly find features or information within the app. 2. Create shortcuts: I... ⇲

Confusing balance display for debit cards

Fix: 1. Review account settings: Check if there are options in the app to customize how balances are displayed. 2. Contact customer support: If... ⇲

Unprofessional app design

Fix: 1. Familiarize yourself with the layout: Spend some time exploring the app’s features and layout to better understand its design. 2. Use on... ⇲
 
Notifications issue

No push notifications for new card authorizations

Fix: 1. Enable notifications: Go to Settings > Notifications > My Fibank and ensure that notifications are enabled. 2. Check in-app settings: Op... ⇲
 
Updates issue

Last update was two years ago

Fix: 1. Check for alternative apps: If the app is not being updated, consider looking for other banking apps that are actively maintained and off... ⇲
 
Login issue

Frequent activation requests

Fix: 1. Ensure stable internet connection: A poor connection may cause repeated activation requests. Switch between Wi-Fi and cellular data to se... ⇲
 
Compatibility issue

Limited support for older iOS versions

Fix: 1. Upgrade your iOS: If your device supports it, go to Settings > General > Software Update and install the latest version of iOS. 2. Use a... ⇲
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 what users are saying
Good experience
92.3%

Bad experience
4.7%

Neutral
3.0%

~ from our NLP analysis of 299 combined software ratings.

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 Private Data My Fibank collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Usage Data
    • Diagnostics