fix problems on Amerant [iphone]

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—— Run into issues on Amerant ? Get help pending when official support gets back to you!

Amerant Mobile Banking
Info:
company: Amerant Bank, N.A.
: https://www.amerantbank.com
Chat with our AI-based Amerant Support
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Loading issue

Long loading times

Fix: 1. Check Internet Connection: Ensure you have a stable internet connection. Switch between Wi-Fi and cellular data to see if the loading tim... ⇲
 
Payments issue

Inability to set up Zelle

Fix: 1. Verify Eligibility: Ensure that your Amerant account is eligible for Zelle. Check the Amerant website or app for eligibility requirements... ⇲
 
Messages issue

SMS codes not received

Fix: 1. Check Phone Number: Ensure that the phone number linked to your account is correct. Go to your account settings in the app to verify. 2.... ⇲
 
Support issue

Customer support is not 24/7

Fix: 1. Use In-App Support: Check if the Amerant Mobile Banking app has an in-app support feature or FAQ section that can help you with common is... ⇲
 
Downloads issue

Multiple downloads required

Fix: 1. Check for Updates: Ensure that you are downloading the latest version of the app. Sometimes, older versions may require additional downlo... ⇲
 
Registration issue

Lengthy verification process

Fix: 1. Ensure Accurate Information: Double-check that all the information you are entering during the verification process is accurate and match... ⇲

Invalid QR code for setup

Fix: 1. Regenerate QR Code: If you received a QR code for setup, try regenerating it from the source (e.g., website or email) and scan it again.... ⇲

Inability to register international phone numbers

Fix: 1. Check App Settings: Ensure that you are entering the phone number in the correct international format, including the country code. 2. Use... ⇲
 
Login issue

Amerant does not recognize user credentials

Fix: 1. Reset Password: If you are having trouble logging in, try resetting your password through the app or website. Follow the prompts to recei... ⇲
 
Account issue

Email not recognized for account recovery

Fix: 1. Verify Email Address: Ensure that you are entering the email address associated with your account correctly. Check for typos or alternate... ⇲

Amerant only allows basic account viewing

Fix: 1. Check App Permissions: Go to Settings > Privacy > App Permissions and ensure that Amerant Mobile Banking has the necessary permissions to... ⇲
 
Updates issue

Frequent updates causing issues

Fix: 1. Disable Automatic Updates: Go to Settings > App Store and turn off 'App Updates' to prevent automatic updates. You can manually update wh... ⇲
 
Network issue

Service outages during peak times

Fix: 1. Try Off-Peak Hours: If possible, try to access the app during off-peak hours when fewer users are likely to be online, which may improve... ⇲
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 what users are saying
Good experience
93.8%

Bad experience
4.5%

Neutral
1.7%

~ from our NLP analysis of 1,191 combined software ratings.

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 Private Data Amerant collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Identifiers
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Financial Info
    • Contact Info
    • Contacts
    • User Content
    • Usage Data
    • Other Data