fix problems on GT EToken [iphone]

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—— Run into issues on GT EToken? Get help pending when official support gets back to you!

GT eToken
Info:
company: Guaranty Trust Bank PLC
: https://www.gtbank.com/help-centre
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Messages issue

Unable to receive OTP or tokens

Fix: Verify that your phone number is correctly entered in the app settings. Go to the app's settings and check the registered phone number. If i... ⇲
 
Updates issue

GT eToken requires reactivation after update

Fix: After an update, if the app requires reactivation, ensure you have your login credentials handy. Follow the reactivation prompts carefully,... ⇲

Updates erase previous login information

Fix: Before updating the app, take note of your login credentials. Write them down or store them securely. After the update, you can easily log b... ⇲

Inconsistent performance after updates

Fix: If the app's performance is inconsistent after an update, try clearing the app's cache. Go to Settings > General > iPhone Storage, find GT e... ⇲
 
Support issue

Inaccessible customer service

Fix: Check the app for any FAQs or help sections that may provide answers to common issues. Often, apps have built-in support resources that can... ⇲

Customer service is unresponsive

Fix: Utilize any available self-help resources within the app, such as FAQs or troubleshooting guides, to resolve issues without needing to conta... ⇲
 
Account issue

Error codes during token activation

Fix: Make sure you are entering the correct activation code. Double-check for any typos or errors. If the code is correct, try restarting the app... ⇲

Token system is complicated

Fix: Take time to read the app's user guide or help section, if available. Understanding the token system can make it easier to navigate and use... ⇲
 
UI issue

Generate OTP button overlaps with other icons

Fix: Try adjusting the display settings on your iPhone. Go to Settings > Display & Brightness and adjust the text size or display settings to see... ⇲
 
Freezing issue

GT eToken freezes frequently

Fix: Close the app completely by swiping up from the bottom of the screen and swiping the app off the screen. Then, reopen the app to see if it r... ⇲
 
Crashes issue

GT eToken does not open

Fix: If the app does not open, try restarting your iPhone. This can resolve temporary issues that may prevent the app from launching. OR If th... ⇲
 
Loading issue

Buffering during OTP verification

Fix: Ensure you have a strong and stable internet connection. If you're on Wi-Fi, try moving closer to the router or switching to cellular data t... ⇲
 
Bugs issue

Useless app functionality

Fix: Explore all features of the app to ensure you are utilizing it to its full potential. Sometimes, users may overlook useful functionalities t... ⇲
 
Installation issue

Requires constant reinstallation

Fix: If the app requires constant reinstallation, check your iPhone's storage settings. Ensure you have enough space and that the app is not bein... ⇲
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 what users are saying
Bad experience
78.1%

Good experience
17.8%

Neutral
4.1%

~ from our NLP analysis of 73 combined software ratings.

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 Private Data GT eToken collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics