fix problems on New Horizons CU [iphone]

​

—— Run into issues on New Horizons CU ? Get help pending when official support gets back to you!

New Horizons CU Mobile Banking
Info:
company: New Horizons Credit Union
: http://www.newhcu.org
: www.newhcu.org
Chat with our AI-based New Horizons CU Support
   Hello! How can I assist you?  

characters left:
 
UI issue

New Horizons CU does not show transactions

Fix: 1. Ensure that you are logged into the correct account. Log out and log back in to refresh your session. 2. Check if there are any filters... ⇲

Pending charges not visible

Fix: 1. Ensure that you are viewing the correct account and that there are no filters applied that might hide pending transactions. 2. Check if... ⇲

No access to monthly statements

Fix: 1. Check if the app has a specific section for statements or documents. This may be found in the account settings or menu. 2. If statements... ⇲

New Horizons CU shows only account balances

Fix: 1. Ensure you are navigating through the app correctly. Look for tabs or sections that may provide more detailed information about transacti... ⇲

New Horizons CU does not show balance after transactions

Fix: 1. Ensure that you are refreshing the app after making a transaction. Pull down on the screen to refresh the data. 2. Check if there are an... ⇲
 
Payments issue

Cannot edit payment series on mobile

Fix: 1. Check if you are using the latest version of the app, as updates may include new features or fixes. 2. If editing is not available, try... ⇲

New Horizons CU does not support Apple Pay

Fix: 1. Check if your account is eligible for Apple Pay by reviewing the app's features or the bank's website. 2. If Apple Pay is not supported,... ⇲

Bill pay feature is lacking

Fix: 1. Review the app's help section for any instructions on using the bill pay feature, as there may be specific steps to follow. 2. If the fe... ⇲
 
Compatibility issue

New Horizons CU lacks Face ID support

Fix: 1. Check if your iPhone supports Face ID and that it is enabled in your device settings. Go to Settings > Face ID & Passcode to ensure it is... ⇲
 
Account issue

Inability to unlock account independently

Fix: 1. Check the app for any options related to account recovery or unlocking. This may be found in the settings or help section. 2. If no opti... ⇲
 
Crashes issue

New Horizons CU has frequent errors and crashes

Fix: 1. Update the app to the latest version, as updates often include bug fixes and performance improvements. 2. Restart your iPhone to clear a... ⇲
 
Support issue

Management is unaware of bank policies

Fix: 1. Document any specific policies or issues you encounter and keep a record of your communications with customer service. 2. If you have qu... ⇲
 
Updates issue

New Horizons CU is outdated and needs upgrades

Fix: 1. Regularly check the App Store for updates to the New Horizons CU Mobile Banking app and install them as they become available. 2. Provid... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
94.4%

Bad experience
3.9%

Neutral
1.8%

~ from our NLP analysis of 1,452 combined software ratings.

 Switch to these Alternatives:
NHFCU Mobile Banking
New Horizon Mobile Banking
Navigator Credit Union
Gulf Coast FCU (AL)
Century Bank MS
Azalea City Credit Union
Mobile Educators Credit Union
All In CU
My FSCU
Pen Air CU Mobile

 Private Data New Horizons CU collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Financial Info
    • Location
    • Identifiers
    • Usage Data
    • Diagnostics