fix problems on UCB Unet [iphone]

—— Run into issues on UCB Unet? Get help pending when official support gets back to you!

UCB Unet

Info:

company: United Commercial Bank Limited

: https://www.ucb.com.bd

Chat with our AI-based UCB Unet Support

🛠️ Common UCB Unet Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Credit card payment feature unavailable

Fix: Check if your app is updated to the latest version. Go to the App Store, search for UCB Unet, and see if an update is available. If so, upda... ⇲

Unable to integrate Gmail account

Fix: Ensure that you have the correct login credentials for your Gmail account. Go to the settings in UCB Unet and try re-entering your Gmail det... ⇲

UI issue

No visibility for prepaid card balance

Fix: Check if you have enabled notifications for the app. Sometimes, balance updates are sent via notifications. Go to your phone settings, find... ⇲

From account option unresponsive

Fix: Force close the app by swiping up from the bottom of the screen and swiping UCB Unet off the screen. Then reopen the app and try again. OR... ⇲

Missing option to add new beneficiary

Fix: Check if there are any restrictions or requirements for adding beneficiaries in the app settings or help section. OR If the option is mis... ⇲

Card not visible in dashboard

Fix: Log out of the app and log back in to refresh your account information. This can sometimes resolve visibility issues. OR Check if there a... ⇲

Payments issue

Limitations in adding funds to prepaid card

Fix: Review the funding options available in the app. Go to the prepaid card section and check if there are specific limits or requirements for a... ⇲

Transaction limit issues

Fix: Review the transaction limits set by the app. Go to the settings or help section to find information on transaction limits. OR If you nee... ⇲

Downloads issue

Cannot download bank statements online

Fix: Check if the app has a specific section for statements. Navigate to the account or transaction history section and look for a download optio... ⇲

Face ID login not working

Fix: Ensure that Face ID is enabled for UCB Unet in your iPhone settings. Go to Settings > Face ID & Passcode > Other Apps and make sure UCB Unet... ⇲

Forget password option not functional

Fix: Try clearing the app cache. Go to your iPhone settings, find UCB Unet, and clear any stored data if the option is available. OR If the op... ⇲

Biometric login not available

Fix: Check if your device supports biometric login and ensure it is enabled in your device settings under Face ID & Passcode or Touch ID & Passco... ⇲

Compatibility issue

Lack of support for Touch ID and Face ID

Fix: Check if your device supports Touch ID or Face ID. If it does, ensure that these features are enabled in your device settings. OR If the... ⇲

Crashes issue

UCB Unet crashes when accessing credit card dashboard

Fix: Ensure that your app is updated to the latest version. Go to the App Store and check for updates. OR If the app continues to crash, try u... ⇲

Freezing issue

UCB Unet freezes and does not respond

Fix: Force close the app and reopen it. If it continues to freeze, restart your iPhone to clear any temporary issues. OR Check for available u... ⇲

Network issue

Server connection issues during login

Fix: Check your internet connection. Ensure you are connected to a stable Wi-Fi or cellular network before attempting to log in again. OR If t... ⇲

Updates issue

Removed option to add new beneficiary

Fix: Check for any updates or announcements from UCB Unet regarding changes to the beneficiary feature. Sometimes features are temporarily remove... ⇲