fix problems on Pockit [iphone]

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—— Run into issues on Pockit? Get help pending when official support gets back to you!

Pockit: Bank Card Alternative
Info:
company: Pockit
: https://help.pockit.com/hc/en-us
: www.pockit.com
Chat with our AI-based Pockit Support
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Login issue

Inability to log in after card lock

Fix: 1. If your card is locked, you may need to unlock it through the app. Open the Pockit app and navigate to the 'Card Management' section to s... ⇲
 
Payments issue

Pending incoming funds for extended periods

Fix: 1. Check the transaction history in the Pockit app to see if the incoming funds are listed as pending. This can provide insight into the sta... ⇲

Inability to transfer money to other banks

Fix: 1. Ensure that you have linked your external bank account correctly in the Pockit app. Go to the 'Banking' section and check if your bank ac... ⇲

High charges

Fix: 1. Review the fee structure in the Pockit app or on their website to understand what charges apply to your account. This can help you identi... ⇲
 
Support issue

Poor customer service responsiveness

Fix: 1. Use the in-app support feature to submit a request or query. This may provide a quicker response than email. 2. Check the Pockit website... ⇲

Lack of support and communication

Fix: 1. Utilize the in-app support feature to submit a request or query. This may provide a quicker response than email. 2. Check the Pockit webs... ⇲
 
Account issue

Account restrictions preventing payments

Fix: 1. Review your account status in the Pockit app. Look for any notifications or alerts that indicate restrictions on your account. 2. Ensure... ⇲

Access issues to personal funds

Fix: 1. Check if your card is active and not locked. Navigate to the 'Card Management' section in the app to verify the status of your card. 2. E... ⇲

Unexplained debits from account

Fix: 1. Review your transaction history in the Pockit app to identify any recent transactions that may explain the debits. Look for any recurring... ⇲

Account closure without fund retrieval

Fix: 1. Before closing your account, ensure that you withdraw or transfer all available funds to another account. Check the app for any options t... ⇲
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 what users are saying
Good experience
51.6%

Bad experience
45.2%

Neutral
3.2%

~ from our NLP analysis of 31 combined software ratings.

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 Private Data Pockit collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location