fix problems on DTE Insight [iphone]

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—— Run into issues on DTE Insight? Get help pending when official support gets back to you!

DTE Insight
Info:
company: DTE Energy Company
: http://www.dteenergy.com/dteinsight
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Login issue

Slow login times

Fix: 1. Check your internet speed: Use a speed test app to check your connection. If it's slow, try switching to a different network or resetting... ⇲

Automatic sign-offs

Fix: 1. Check app settings: Look for any settings related to session timeouts or automatic sign-offs and adjust them to your preference. 2. Upda... ⇲
 
Compatibility issue

Poor compatibility with smart devices

Fix: 1. Check device compatibility: Ensure that your smart devices are compatible with DTE Insight. Refer to the app's documentation or website f... ⇲

Lack of individual meter support

Fix: 1. Check for updates: Ensure that you have the latest version of the app, as updates may add support for more devices. 2. Explore app setti... ⇲

Difficulties with device integration

Fix: 1. Check compatibility: Ensure that your devices are compatible with DTE Insight. Refer to the app's documentation for a list of supported d... ⇲
 
Syncing issue

Missing historical usage data

Fix: 1. Check app settings: Go to the app settings and ensure that historical data tracking is enabled. Sometimes, this feature can be turned off... ⇲
 
Network issue

Unreliable real-time data

Fix: 1. Check your internet connection: A weak connection can lead to delays in real-time data updates. Ensure you have a strong Wi-Fi or cellula... ⇲
 
Freezing issue

Frequent app freezes

Fix: 1. Restart your iPhone: A simple restart can often resolve freezing issues. Press and hold the power button, slide to power off, and then tu... ⇲
 
UI issue

Confusing layout after updates

Fix: 1. Explore the app: Take some time to explore the new layout. Look for a help or tutorial section within the app that may explain the new fe... ⇲
 
Bugs issue

Inaccurate always-on values

Fix: 1. Check device settings: Ensure that the settings for your smart devices are correctly configured to report accurate data. 2. Re-sync devi... ⇲
 
Support issue

Limited customer support response

Fix: 1. Check FAQs: Visit the DTE Insight website for a FAQ section that may address your concerns without needing to contact support. 2. Use co... ⇲
 
Updates issue

Frequent updates causing issues

Fix: 1. Disable automatic updates: Go to Settings > App Store and turn off 'App Updates' to prevent the app from updating automatically. This all... ⇲

Missing features after updates

Fix: 1. Explore app settings: Sometimes, features may be hidden in the settings after an update. Check the app settings thoroughly to see if the... ⇲
 
Payments issue

High monthly fees for limited data

Fix: 1. Review your plan: Check if you are on the most suitable plan for your usage. Sometimes, downgrading to a lower plan can save costs if you... ⇲
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 what users are saying
Bad experience
49.4%

Good experience
36.7%

Neutral
13.9%

~ from our NLP analysis of 237 combined software ratings.

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 Private Data DTE Insight collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics