fix problems on Air China [iphone]

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—— Run into issues on Air China? Get help pending when official support gets back to you!

Air China
Info:
company: Air China Limited
: http://www.airchina.com
: www.airchina.com
Chat with our AI-based Air China Support
   Hello! How can I assist you?  

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Privacy issue

Cannot delete user information

Fix: 1. Go to the app settings and look for an option related to account management or privacy settings. 2. If there is no direct option to dele... ⇲
 
UI issue

Inconsistent currency display

Fix: 1. Check your app settings for a currency option. Ensure it is set to your preferred currency. 2. If the currency display is still inconsis... ⇲

UI has typos and grammar errors

Fix: 1. While this issue cannot be fixed by the user, you can take screenshots of the errors and keep them for your records. 2. Use the app as b... ⇲

Confusing user interface

Fix: 1. Familiarize yourself with the app layout by exploring each section. 2. Use the 'Help' or 'FAQ' section for guidance on navigating the ap... ⇲
 
Registration issue

Verification issues for overseas users

Fix: 1. Ensure that you are entering the correct information as per the requirements. Double-check your passport details and any other required i... ⇲
 
Account issue

Air China does not recognize non-Chinese passport numbers

Fix: 1. Ensure that you are entering your passport number correctly without any spaces or special characters. 2. If the app continues to fail, t... ⇲

No integration of user accounts across platforms

Fix: 1. Ensure you are logged into the same account on all devices. 2. If you have multiple accounts, consolidate them by using one primary acco... ⇲
 
Syncing issue

Cannot retrieve bookings

Fix: 1. Ensure you are logged into the correct account associated with your bookings. 2. Check your internet connection and try refreshing the a... ⇲

Inability to track tickets bought from other websites

Fix: 1. Check if the app has an option to manually enter booking details for tickets purchased elsewhere. 2. Keep your booking confirmation emai... ⇲
 
Settings issue

No clear instructions for name entry format

Fix: 1. When entering your name, follow the format typically used in your passport (e.g., First Name, Last Name). 2. If the app allows, try ente... ⇲
 
Payments issue

Apple Pay not working for non-Chinese cards

Fix: 1. Ensure that your Apple Pay is set up correctly and that your card is supported. 2. Try adding your card again in the Wallet app and ensu... ⇲
 
Slow issue

Slow performance and long loading times

Fix: 1. Clear the app cache by offloading the app as described earlier. 2. Ensure your device has enough storage space. Go to Settings > General... ⇲
 
Login issue

Frequent login issues

Fix: 1. Ensure you are entering the correct username and password. Use the 'Forgot Password' option if needed. 2. Clear the app cache and try lo... ⇲
 
Downloads issue

No option to download PDF itineraries automatically

Fix: 1. Check the app settings for any options related to itinerary downloads. 2. If there is no option, take screenshots of your itinerary as a... ⇲
 
Security issue

Repeated human verification prompts

Fix: 1. Ensure that you are using a stable internet connection to avoid repeated prompts. 2. Clear the app cache and restart the app to see if t... ⇲
 
Support issue

Lack of customer support responsiveness

Fix: 1. Check the app for any support or help sections that may provide answers to common questions. 2. Use social media platforms to reach out... ⇲
 
Bugs issue

Error messages without clear solutions

Fix: 1. Take note of the error message and search for it in the app's help section or online for potential solutions. 2. Restart the app and try... ⇲
 
Compatibility issue

Limited functionality for frequent flyer members

Fix: 1. Check if there are any updates available for the app that may enhance functionality. 2. Use the website to access your frequent flyer ac... ⇲
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 what users are saying
Good experience
94.5%

Bad experience
3.8%

Neutral
1.8%

~ from our NLP analysis of 13,787 combined software ratings.

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 Private Data Air China collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Search History
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Health & Fitness
    • Usage Data
    • Diagnostics
    • Other Data