fix problems on NGTeco Home [iphone]

—— Run into issues on NGTeco Home? Get help pending when official support gets back to you!

NGTeco Home

Info:

company: NGTECO CO., LIMITED

: https://www.ngteco.com/support/

: www.ngteco.com

Chat with our AI-based NGTeco Home Support

🛠️ Common NGTeco Home Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

No distinctive alert for visitors

Fix: Check the app settings to ensure that notifications are enabled. Go to the app, tap on 'Settings', then 'Notifications', and make sure that... ⇲

NGTeco Home not user friendly

Fix: Familiarize yourself with the app by exploring each section. Create a checklist of features you use most often and practice navigating to th... ⇲

Audio issue

Randomly disconnects from Bluetooth

Fix: Ensure that your iPhone's Bluetooth is functioning properly. Go to 'Settings', then 'Bluetooth', and toggle it off and back on. Also, try fo... ⇲

Security issue

Dynamic passcode is inconvenient

Fix: If the dynamic passcode is causing issues, check if there is an option in the app settings to switch to a static passcode or a simpler authe... ⇲

Settings issue

Charging instructions unclear

Fix: Refer to the user manual that came with the device for specific charging instructions. If you don't have it, check the NGTeco website for do... ⇲

Sub device addition process is ineffective

Fix: Follow the manufacturer's instructions carefully for adding sub-devices. Ensure that the main device is connected to WiFi and functioning pr... ⇲

Network issue

Difficult to connect to WiFi

Fix: Ensure that you are entering the correct WiFi password and that your router is functioning properly. Restart your router and try connecting... ⇲

Device shows offline status

Fix: Check your internet connection to ensure it is stable. Restart your router and the NGTeco device to refresh the connection. Make sure the de... ⇲

Customization issue

Automatic color change in smart bulb not clear

Fix: Check the app settings for the smart bulb to see if there are options to customize the automatic color change feature. You may be able to se... ⇲

Updates issue

No updates available in App Store

Fix: Check your iPhone's software version to ensure it is up to date. Go to 'Settings', then 'General', and select 'Software Update'. If your iPh... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

93.4%

Neutral

4.2%

Bad experience

2.5%

~ from our NLP analysis of 979 combined software ratings.

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Private Data NGTeco Home collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Location
- Contact Info
- User Content
- Identifiers
- Usage Data
- Diagnostics
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Diagnostics