fix problems on FNCU [iphone]

​

—— Run into issues on FNCU ? Get help pending when official support gets back to you!

FNCU Mobile
Info:
company: First Northern Credit Union
: https://www.fncu.org/About/Contact-Us
: www.fncu.org
Chat with our AI-based FNCU Support
   Hello! How can I assist you?  

characters left:
 
Bugs issue

Generic error messages

Fix: Take note of when the error messages occur. If they happen during specific actions, try to replicate the issue and document the steps. This... ⇲

Mobile deposit feature fails

Fix: Ensure that you are following the correct steps for mobile deposits. Take clear pictures of the check, ensuring all corners are visible and... ⇲

Inability to deposit checks

Fix: Verify that your account is set up for mobile deposits. Check the app settings or your account settings to ensure mobile deposit is enabled.... ⇲

Mobile deposits are difficult

Fix: Ensure you are in a well-lit area when taking pictures of checks for mobile deposit. Good lighting can improve image quality. OR Use the... ⇲
 
Notifications issue

Alerts do not come through

Fix: Check your notification settings. Go to your iPhone settings, find the FNCU Mobile app, and ensure notifications are enabled. OR Re-enabl... ⇲
 
Account issue

Reauthorization required for connected accounts

Fix: Log out of the app and log back in. This can refresh your session and may resolve the reauthorization issue. OR Remove and re-add the con... ⇲

Incorrect account balance updates

Fix: Refresh the app by pulling down on the screen to update the account balance manually. OR Log out and log back into your account to refres... ⇲
 
UI issue

Limited functionality

Fix: Explore the app settings to see if there are features that can be enabled or adjusted to enhance functionality. OR Check for app updates.... ⇲

Non-intuitive layout

Fix: Familiarize yourself with the app layout. Spend some time exploring the menus and options to better understand where features are located.... ⇲

Vertical position only design

Fix: Try rotating your iPhone to see if the app supports landscape mode. Some apps may not be optimized for landscape but can still function. O... ⇲
 
Payments issue

No Venmo/Zelle option

Fix: Consider using an alternative payment app that supports Venmo or Zelle for transactions. You can link your bank account to those apps direct... ⇲

Overdraft issues with check clearing

Fix: Monitor your account balance closely and set up alerts for low balances to avoid overdrafts. OR Consider linking a savings account for ov... ⇲

Fees for balance inquiries

Fix: Review your account terms to understand the fee structure. If possible, use the app to check your balance instead of calling or using an ATM... ⇲
 
Compatibility issue

No tap and go support

Fix: Check if your iPhone has NFC enabled. Go to Settings > NFC and ensure it is turned on. OR Consider using a different payment method that... ⇲
 
Login issue

Unsupported URL error on login

Fix: Ensure you are using the correct URL for the app. Double-check the login link or app settings for any discrepancies. OR Clear your browse... ⇲
 
Performance issue

Inconsistent performance

Fix: Close other apps running in the background to free up resources on your iPhone, which can improve performance. OR Restart your iPhone. Th... ⇲
 
Crashes issue

FNCU fails to open

Fix: Restart your iPhone. This can resolve temporary issues that may prevent the app from opening. OR Delete and reinstall the app. This can f... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
94.3%

Bad experience
3.4%

Neutral
2.4%

~ from our NLP analysis of 1,099 combined software ratings.

 Switch to these Alternatives:
First Nebraska CU Mobile
Illinois Bank & Trust
MembersAlliance Mobile
Rock Valley CU Mobile Banking
1stNorCal @ccessMobile Banking
Stillman Bank
Byron Bank Mobile Banking
FirstCCU
First Northern Mobile Banking
Your Mortgage Servicing Center

 Private Data FNCU collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • User Content
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Contact Info
    • Usage Data
    • Diagnostics