fix problems on NYDocSubmit [iphone]

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—— Run into issues on NYDocSubmit? Get help pending when official support gets back to you!

NYDocSubmit
Info:
company: New York State Office of Information Technology Services
: https://its.ny.gov/form/contact-its
Chat with our AI-based NYDocSubmit Support
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UI issue

Keyboard blocks navigation buttons on iPad

Fix: Try using the 'Hide Keyboard' option by tapping outside the keyboard area or using the keyboard icon on the bottom right to minimize it, all... ⇲

NYDocSubmit is not user-friendly

Fix: Familiarize yourself with the app by exploring all its features and settings. Sometimes, spending a little time navigating can help you unde... ⇲
 
Settings issue

Does not remember all previously entered information

Fix: Check if the app has a 'Save' or 'Remember Me' option when entering information. If available, ensure it is enabled to help retain previousl... ⇲

Requires repetitive input of personal information

Fix: Use the copy and paste feature on your device to quickly fill in repetitive information. Store frequently used information in a notes app fo... ⇲
 
Account issue

No option to log out of an account

Fix: Look for a settings or profile icon within the app. Sometimes, the log-out option is hidden in these menus. If you find it, select it to log... ⇲
 
Customization issue

Limited document categories available

Fix: Check if there are any updates available for the app that might include additional document categories. Go to the App Store and update if ne... ⇲
 
Permissions issue

Inability to browse phone files or picture library

Fix: Ensure that the app has permission to access your photos. Go to Settings > Privacy > Photos and check if NYDocSubmit is allowed to access yo... ⇲
 
Support issue

No option for chat support

Fix: Check the app for any FAQ or help section that may provide answers to common questions instead of chat support. OR Consider using email o... ⇲
 
Uploads issue

Inconsistent upload functionality

Fix: Ensure you have a stable internet connection when attempting to upload documents. Switch between Wi-Fi and cellular data to see if it improv... ⇲

No upload feature for saved documents

Fix: If the app does not support uploads from saved documents, consider using the live photo feature to capture the document instead. OR Explo... ⇲

Inability to submit electronic bills or statements

Fix: If electronic bills cannot be submitted, consider taking a live photo of the bill or statement and submitting it as a photo instead. OR C... ⇲
 
Compatibility issue

High-quality device required for optimal use

Fix: If you are using an older device, consider clearing the app's cache or data to improve performance. Go to Settings > General > iPhone Storag... ⇲
 
Privacy issue

Difficult to track multiple passwords for different departments

Fix: Use a password manager app to securely store and manage your passwords for different departments, making it easier to access them when neede... ⇲
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 what users are saying
Good experience
95.8%

Neutral
2.3%

Bad experience
1.9%

~ from our NLP analysis of 20,574 combined software ratings.

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Fax From IPhone: Send &Receive

 Private Data NYDocSubmit collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
    • User Content
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics