fix problems on EdFed [iphone]

​

—— Run into issues on EdFed? Get help pending when official support gets back to you!

EdFed
Info:
company: Educational Federal Credit Union
: https://www.edfed.org/about/contact/
: www.edfed.org
Chat with our AI-based EdFed Support
   Hello! How can I assist you?  

characters left:
 
Login issue

Blank screen on login

Fix: 1. Ensure you have a stable internet connection. Try switching between Wi-Fi and cellular data. 2. Force close the app and reopen it. 3. Cle... ⇲
 
Loading issue

Inconsistent page loading

Fix: 1. Check your internet connection and switch between Wi-Fi and cellular data if necessary. 2. Clear the app cache by deleting and reinstalli... ⇲
 
Bugs issue

Mobile deposit feature not working

Fix: 1. Ensure you have a good camera and proper lighting when taking pictures of checks. 2. Check for any app updates in the App Store. 3. Resta... ⇲

Frequent bugs and errors

Fix: 1. Update the app to the latest version available in the App Store. 2. Restart your iPhone to refresh the system. OR 3. Clear the app cac... ⇲
 
UI issue

Navigation issues

Fix: 1. Familiarize yourself with the app layout by exploring the menus and options. 2. Restart the app to refresh the navigation. 3. Update the... ⇲

Landscape-only display on iPad

Fix: 1. Check if the app has a portrait mode option in its settings. 2. Rotate your iPad to see if the app adjusts to portrait mode. OR 3. If... ⇲

Inability to view all accounts simultaneously

Fix: 1. Check if the app has a multi-account view option in its settings. 2. If not, consider switching between accounts using the app's navigati... ⇲
 
Freezing issue

EdFed freezes and glitches

Fix: 1. Close any unnecessary apps running in the background. 2. Restart your iPhone to refresh the system. 3. Update the app to the latest versi... ⇲
 
Account issue

Unable to log out

Fix: 1. Force close the app and reopen it. 2. Restart your iPhone to refresh the app's session. 3. Check for any app updates in the App Store.... ⇲

Limited transaction history

Fix: 1. Check if there are any filters applied in the transaction history section. 2. Ensure the app is updated to the latest version. 3. Restart... ⇲

Inaccurate account balances

Fix: 1. Refresh the app by pulling down on the screen to update the data. 2. Check for any app updates in the App Store. OR 3. If the issue pe... ⇲
 
Payments issue

Bill pay feature unreliable

Fix: 1. Ensure you have a stable internet connection. 2. Check for any app updates in the App Store. 3. Restart the app and try again. OR 4. I... ⇲
 
Installation issue

EdFed requires frequent reinstallations

Fix: 1. Ensure your iPhone is running the latest version of iOS. Go to Settings > General > Software Update. 2. Clear storage space on your devic... ⇲
 
Privacy issue

Auto-save account number feature lacks privacy options

Fix: 1. Disable the auto-save feature in the app settings if available. 2. Manually enter your account number each time for added security. OR... ⇲
 
Slow issue

Slow page transitions

Fix: 1. Ensure your iPhone is running the latest version of iOS. 2. Close any unnecessary apps running in the background. OR 3. Clear the app... ⇲
 
Compatibility issue

No Touch ID support

Fix: 1. Check if the app has been updated to include Touch ID support. 2. Enable Touch ID in your iPhone settings under Settings > Touch ID & Pas... ⇲

No Apple Pay compatibility

Fix: 1. Check if the app has been updated to include Apple Pay support. 2. Use alternative payment methods available within the app. OR 3. If... ⇲
 
Crashes issue

EdFed closes unexpectedly

Fix: 1. Update the app to the latest version available in the App Store. 2. Restart your iPhone to refresh the system. OR 3. Clear the app cac... ⇲
 
Support issue

Poor customer service response times

Fix: 1. Check the app for any FAQs or help sections that may address your issue. 2. Use the app's chat feature if available for quicker responses... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Bad experience
50.0%

Good experience
45.8%

Neutral
4.2%

~ from our NLP analysis of 96 combined software ratings.

 Switch to these Alternatives:
DCFCU Mobile
BrightStar Mobile
Tropical Financial CU
PEFCU Mobile Banking
We Florida Financial Mobile
Ocean Bank Mobile Banking
Power Financial Credit Union
BMG Money
OneUnited Bank Mobile Banking
Amwins Auto Policyholder

 Private Data EdFed collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • Contacts
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics