fix problems on Basecone [iphone]

—— Run into issues on Basecone? Get help pending when official support gets back to you!

Basecone

Info:

company: Basecone N.V.

: https://support.basecone.com/en/

: www.basecone.com

Chat with our AI-based Basecone Support

🛠️ Common Basecone Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Basecone freezes while watching stream

Fix: 1. Close other applications: Double-click the Home button (or swipe up from the bottom on newer iPhones) to view all open apps. Swipe up on... ⇲

slow loading times

Fix: 1. Clear app cache: Go to Settings > General > iPhone Storage, find Basecone, and select 'Offload App'. This will remove the app but keep it... ⇲

Crashes issue

frequent crashes

Fix: 1. Update the app: Go to the App Store, tap on your profile icon, and check for updates for Basecone. Developers often release updates to fi... ⇲

Downloads issue

limited offline functionality

Fix: 1. Download content for offline use: Check if Basecone allows you to download specific content for offline viewing. Look for a download opti... ⇲

Support issue

poor customer support

Fix: 1. Utilize online resources: Check the Basecone website for FAQs, user guides, or forums where you can find answers to common issues. 2. Use... ⇲

Notifications issue

inconsistent notifications

Fix: 1. Check notification settings: Go to Settings > Notifications > Basecone and ensure that notifications are enabled. Adjust the settings to... ⇲

UI issue

difficult navigation

Fix: 1. Familiarize yourself with the layout: Spend some time exploring the app to understand its layout and features. Look for a help or tutoria... ⇲

Customization issue

lack of customization options

Fix: 1. Explore settings: Go to the app settings to see if there are any hidden customization options that you may not have noticed. Sometimes, f... ⇲

Battery issue

high battery consumption

Fix: 1. Limit background app refresh: Go to Settings > General > Background App Refresh and turn it off for Basecone to reduce battery usage. 2.... ⇲

Compatibility issue

limited device compatibility

Fix: 1. Check system requirements: Visit the Basecone website or App Store page to confirm the minimum iOS version required for the app. Ensure y... ⇲