fix problems on GOGOX [iphone]

—— Run into issues on GOGOX? Get help pending when official support gets back to you!

GOGOX - Get anything delivered

Info:

company: GoGo Tech Limited

: https://gogovankorea.freshdesk.com/support/home

: www.gogox.com

Chat with our AI-based GOGOX Support

🛠️ Common GOGOX Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Additional costs not clearly indicated

Fix: Before confirming your order, carefully review the order summary screen. This screen should display a breakdown of costs, including any addi... ⇲

Lack of pre-registered payment options

Fix: To add a payment method, go to the app's settings or payment section. Look for an option to add a credit/debit card or link a digital wallet... ⇲

Payments issue

Inconsistent pricing estimates

Fix: When requesting a delivery, try to provide as much detail as possible about the pickup and drop-off locations, as well as the items being de... ⇲

Notifications issue

No confirmation message after order completion

Fix: Check your app settings to ensure that notifications are enabled. Go to Settings > Notifications > GOGOX and make sure that 'Allow Notificat... ⇲

Delayed driver arrival notifications

Fix: Ensure that your location services are enabled for the app. Go to Settings > Privacy > Location Services and make sure GOGOX is set to 'Whil... ⇲

Bugs issue

Frequent driver cancellations

Fix: If you experience frequent cancellations, try to choose delivery times that are less busy, such as early mornings or late evenings. This may... ⇲

UI issue

Inaccurate item size assessment

Fix: When placing an order, be as specific as possible about the dimensions and weight of the items you are delivering. Use a measuring tape to p... ⇲

Limited user interface guidance

Fix: Explore the app's help section or user guide, if available. This may provide tips on how to navigate the app more effectively and utilize it... ⇲

Difficulty in viewing order details

Fix: To view order details, navigate to the 'My Orders' or 'Order History' section of the app. Tap on the specific order to see more information... ⇲

GOGOX UX is inconvenient

Fix: Take some time to explore the app's settings and customize your preferences. Adjusting settings like notification preferences and display op... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

81.8%

Bad experience

13.6%

Neutral

4.5%

~ from our NLP analysis of 22 combined software ratings.

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Private Data GOGOX collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Purchases
- Contact Info
- Identifiers
- Usage Data
- Diagnostics
Data Linked to You: The following data may be collected and linked to your identity:
- Purchases
- Financial Info
- Contact Info
- Identifiers
- Usage Data
- Diagnostics
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Location
- Contact Info