fix problems on WH Question Cards [iphone]

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—— Run into issues on WH Question Cards? Get help pending when official support gets back to you!

WH Question Cards:
Info:
company: Super Duper Publications
: http://www.SuperDuperInc.com/apps/appSupport.aspx
: www.SuperDuperInc.com
Chat with our AI-based WH Question Cards Support
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Loading issue

WH Question Cards only shows intro page

Fix: 1. Force close the app: As mentioned earlier, double-tap the home button (or swipe up) and swipe up on the app to close it. Reopen the app t... ⇲
 
Bugs issue

data collection and score compilation not working

Fix: 1. Check permissions: Go to Settings > Privacy and ensure that WH Question Cards has the necessary permissions to access data. If permission... ⇲

bug prevents progress past intro page

Fix: 1. Force close the app: Close the app completely and reopen it to see if it resolves the issue. 2. Clear app cache: Go to Settings > General... ⇲
 
Backup issue

unable to restore purchased decks on new device

Fix: 1. Ensure you are logged into the same Apple ID: Go to Settings > [your name] > Media & Purchases and confirm you are using the same Apple I... ⇲
 
Audio issue

sound not working after reinstall

Fix: 1. Check device volume: Ensure that your iPhone's volume is turned up and not muted. Use the volume buttons on the side of your device to ad... ⇲

airplane sound distraction

Fix: 1. Mute the app: If the app has a mute option in the settings, use it to turn off sounds. 2. Use headphones: Consider using headphones to mi... ⇲
 
Payments issue

in-app purchases not functioning

Fix: 1. Check your internet connection: Ensure that you have a stable internet connection, as in-app purchases require connectivity. 2. Restart t... ⇲
 
Customization issue

no Spanish option available

Fix: 1. Check app settings: Open the app and look for a language option in the settings menu. If available, select Spanish. 2. Use a translation... ⇲
 
UI issue

pictures not displaying on cards

Fix: 1. Check app permissions: Ensure that the app has permission to access your photos. Go to Settings > Privacy > Photos and check the settings... ⇲
 
Crashes issue

WH Question Cards crashes when opening

Fix: 1. Force close the app: Close the app completely and try reopening it. 2. Restart your iPhone: Power off your device and turn it back on to... ⇲
 
Slow issue

slow transition between questions/answers

Fix: 1. Close background apps: Double-tap the home button (or swipe up) and close any unnecessary apps running in the background to free up resou... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Bad experience
48.0%

Good experience
44.0%

Neutral
8.0%

~ from our NLP analysis of 25 combined software ratings.

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 Private Data WH Question Cards collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics

  Cost of Subscriptions
  1. What?: $2.99 28 Ask and Answer® card pairs to help improve students question-asking and answering skills using what.
  2. Where?: $2.99 28 Ask and Answer® card pairs to help improve students question-asking and answering skills using where.
  3. Why?: $2.99 28 Ask and Answer® card pairs to help improve students question-asking and answering skills using why.
  4. When?: $2.99 28 Ask and Answer® card pairs to help improve students question-asking and answering skills using when.