fix problems on Safe Surfer [iphone]

—— Run into issues on Safe Surfer? Get help pending when official support gets back to you!

Safe Surfer

Info:

company: Safe Surfer Ltd

: https://helpdesk.safesurfer.io

: safesurfer.io

Chat with our AI-based Safe Surfer Support

🛠️ Common Safe Surfer Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Can still remove app even with password set up

Fix: To prevent the app from being removed, you can use the Screen Time feature on your iPhone. Go to Settings > Screen Time > Content & Privacy... ⇲

No option to whitelist URLs

Fix: As a workaround, you can manually monitor and allow access to specific URLs by using the app's settings to block all other sites. Regularly... ⇲

Registration issue

Cannot register on Safe Surfer website

Fix: Try clearing your browser cache and cookies, then attempt to register again. Go to your browser settings, find the option to clear browsing... ⇲

Security issue

Can turn off app in VPN settings

Fix: To prevent users from turning off the app in VPN settings, ensure that the VPN is set to 'Always On'. Go to Settings > VPN and select the Sa... ⇲

Can delete the app

Fix: As mentioned earlier, use the Screen Time feature to restrict app deletion. This will prevent any app from being deleted without your permis... ⇲

Safe Surfer does not block certain sites

Fix: Review the app's settings to ensure that the site blocking feature is properly configured. Make sure that the categories of sites you want t... ⇲

Touch login feature compromises security

Fix: Disable the touch login feature in the app settings if you feel it compromises security. Go to the app settings and look for the login optio... ⇲

Face ID feature undermines app purpose

Fix: If you believe the Face ID feature undermines the app's purpose, consider disabling it in the app settings. Look for the security settings a... ⇲

Privacy issue

Images still accessible despite content blocking

Fix: Check the content filtering settings within the app. Ensure that all categories of content, including images, are set to be blocked. Sometim... ⇲

Network issue

No connection error upon downloading

Fix: Check your internet connection before downloading. Ensure that you are connected to a stable Wi-Fi or cellular network. If the connection is... ⇲