fix problems on SAWS My Account [iphone]

—— Run into issues on SAWS My Account? Get help pending when official support gets back to you!

SAWS My Account

Info:

company: SAWS

: https://www.saws.org/report-a-problem/

Chat with our AI-based SAWS My Account Support

🛠️ Common SAWS My Account Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Cannot read meter directly

Fix: Check if your water meter has a digital display. If it does, you can manually read the meter and input the data into the app. This will help... ⇲

Delayed information on app

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for SAWS My Account, and check for updates. An updated ap... ⇲

Requires account number and service location every login

Fix: Check if there is an option to save your login credentials within the app. This may allow you to bypass entering your account number and ser... ⇲

Account issue

Error messages when accessing account

Fix: Log out of the app and then log back in. This can sometimes reset any temporary issues causing error messages. OR Uninstall and reinstall... ⇲

Syncing issue

No real-time water usage tracking

Fix: Manually track your water usage by noting your meter readings at regular intervals (e.g., daily or weekly) and inputting them into a spreads... ⇲

UI issue

Only restates usage on the bill

Fix: Request a detailed usage report from your water utility provider. They may be able to provide you with more granular data on your water usag... ⇲

Slow issue

Slow to load and open pages

Fix: Check your internet connection. A slow or unstable connection can cause the app to load slowly. Try switching between Wi-Fi and cellular dat... ⇲

Compatibility issue

Broken for mobile devices

Fix: Ensure that your iPhone's operating system is up to date. Go to Settings > General > Software Update and install any available updates. Comp... ⇲

Downloads issue

Cannot download actual bill

Fix: Check if there is an option within the app to view or export your bill as a PDF. If not, try accessing your account through a web browser on... ⇲

Privacy issue

Collects diagnostic data from device

Fix: Review the app's privacy settings to see if you can opt-out of data collection. This may help you control what information is shared with th... ⇲