fix problems on MyUnum [iphone]

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—— Run into issues on MyUnum ? Get help pending when official support gets back to you!

MyUnum for Members
Info:
company: Unum Group
: https://services.unum.com/
: www.unum.com
Chat with our AI-based MyUnum Support
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Uploads issue

unable to upload documents

Fix: 1. Check file format and size: Ensure that the documents you are trying to upload are in a supported format (like PDF or JPEG) and do not ex... ⇲
 
Bugs issue

technical difficulties

Fix: 1. Update the app: Ensure you are using the latest version of MyUnum by checking for updates in the App Store. Updates often include bug fix... ⇲
 
UI issue

poorly designed claim forms

Fix: 1. Take your time: Carefully read through each section of the claim form to ensure you are filling it out correctly. If you encounter confus... ⇲

website and app UI mismatch

Fix: 1. Familiarize yourself with both interfaces: Spend some time navigating both the app and the website to understand their differences and ho... ⇲

MyUnum not user-friendly

Fix: 1. Explore the app: Spend time navigating through the app to familiarize yourself with its layout and features. This can help you become mor... ⇲
 
Support issue

no option to speak to a live person

Fix: 1. Use the app's FAQ or help section: Many apps have built-in help resources that can answer common questions without needing to speak to so... ⇲

no customer support

Fix: 1. Use the app's help section: Check if there are any self-help resources or FAQs available within the app that can assist you with your iss... ⇲

no contact form

Fix: 1. Use the app's help section: Check if there are any self-help resources or FAQs available within the app that can assist you with your iss... ⇲

impossible to communicate

Fix: 1. Use the app's help section: Check if there are any self-help resources or FAQs available within the app that can assist you with your iss... ⇲
 
Glitches issue

MyUnum glitches

Fix: 1. Update the app: Ensure you have the latest version of MyUnum installed, as updates often fix glitches and bugs. 2. Clear app cache: Go to... ⇲
 
Crashes issue

MyUnum crashes

Fix: 1. Update the app: Make sure you are using the latest version of MyUnum, as updates often include stability improvements. 2. Free up storage... ⇲
 
Messages issue

error messages

Fix: 1. Note the error message: Write down the exact error message you receive, as this can help you troubleshoot the issue more effectively. 2.... ⇲
 
Account issue

no access to claim information

Fix: 1. Check your account status: Ensure that you are logged into the correct account and that your claims are active. 2. Refresh the app: Close... ⇲
 
Backup issue

documents lost

Fix: 1. Check your uploads: Go to the section of the app where you upload documents and see if they are listed there. Sometimes they may not appe... ⇲
 
Syncing issue

inconsistent data between app and website

Fix: 1. Refresh both platforms: Log out and log back into both the app and the website to refresh the data. 2. Check for updates: Ensure both the... ⇲
 
Updates issue

MyUnum requires constant updates

Fix: 1. Enable automatic updates: Go to Settings > App Store and enable 'App Updates' to ensure MyUnum updates automatically when new versions ar... ⇲

MyUnum not functional after updates

Fix: 1. Restart your device: After an update, restart your iPhone to ensure all changes take effect properly. 2. Check for additional updates: So... ⇲
 
Security issue

no fraud department

Fix: 1. Monitor your account: Regularly check your account for any suspicious activity and report any concerns through the app's help section. 2.... ⇲
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 what users are saying
Good experience
90.7%

Bad experience
6.5%

Neutral
2.8%

~ from our NLP analysis of 1,236 combined software ratings.

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 Private Data MyUnum collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics