fix problems on PocketApp [iphone]

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—— Run into issues on PocketApp? Get help pending when official support gets back to you!

PocketApp: Send & Manage Money
Info:
company: Abeg Technologies
: https://pocketapp.com
: pocketapp.com
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Support issue
Slow customer support response

Fix: 1. Use in-app support: If available, use the in-app support feature to submit your query, as it may be prioritized over email. 2. Check FAQs... ⇲
No chat support for customer service

Fix: 1. Use email support: If chat support is unavailable, use the email support option to submit your queries. 2. Check for updates: Sometimes,... ⇲
 
Payments issue
Inability to access funds after transactions

Fix: 1. Check transaction status: Go to your transaction history in the app to see if the transaction is still processing or if there are any err... ⇲
Inconsistent transaction processing

Fix: 1. Check network connection: Ensure you have a stable internet connection when making transactions. 2. Review transaction history: Look for... ⇲
Invalid account number errors during transfers

Fix: 1. Double-check account details: Ensure that you are entering the correct account number and that it matches the format required by the app.... ⇲
Delayed transaction confirmations

Fix: 1. Check network status: Ensure you have a stable internet connection, as poor connectivity can delay confirmations. 2. Wait for processing:... ⇲
 
Privacy issue
Location access while app is not in use

Fix: 1. Adjust location settings: Go to your iPhone settings, find PocketApp, and change the location access to 'While Using the App' instead of... ⇲
 
Crashes issue
PocketApp crashes during registration

Fix: 1. Ensure app is updated: Check for any available updates for PocketApp in the App Store and install them. 2. Restart your iPhone: A restart... ⇲
 
Account issue
No option to close account

Fix: 1. Review account settings: Check the app's account settings for any options related to account management or closure. 2. Clear your data: I... ⇲
Issues with linking bank accounts

Fix: 1. Double-check your bank details: Ensure that you are entering the correct account number and routing number without any typos. 2. Use a di... ⇲
No interest-saving options available

Fix: 1. Explore alternative apps: If interest-saving options are important to you, consider using other financial apps that offer savings account... ⇲
 
Security issue
PocketApp opens without security measures

Fix: 1. Set up device security: Ensure that your iPhone has a passcode or biometric security (Face ID/Touch ID) enabled to protect access to all... ⇲
 
Bugs issue
Frequent bugs and glitches

Fix: 1. Update the app: Ensure you are using the latest version of PocketApp, as updates often fix bugs and improve performance. 2. Clear app cac... ⇲
 
Performance issue
Poor app performance after funding

Fix: 1. Restart the app: Close PocketApp completely and reopen it to refresh its performance. 2. Clear app cache: If the app allows, clear the ca... ⇲
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 what users are saying
Good experience
91.0%

Bad experience
5.4%

Neutral
3.6%

~ from our NLP analysis of 7,489 combined software ratings.

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 Private Data PocketApp collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • User Content
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contacts