fix problems on LSEG Workspace [iphone]

—— Run into issues on LSEG Workspace? Get help pending when official support gets back to you!

LSEG Workspace

Info:

company: Refinitiv

: https://my.refinitiv.com/content/mytr/en/signin.html

: www.refinitiv.com

Chat with our AI-based LSEG Workspace Support

🛠️ Common LSEG Workspace Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

System error message on multiple features

Fix: 1. Restart the app: Close the LSEG Workspace app completely and then reopen it. This can clear temporary glitches that may cause error messa... ⇲

Frequent logouts

Fix: 1. Check your internet connection: Ensure you have a stable internet connection, as poor connectivity can cause frequent logouts. Switch bet... ⇲

Security issue

Face ID functionality fails

Fix: 1. Check Face ID settings: Go to Settings > Face ID & Passcode and ensure that Face ID is set up for the LSEG Workspace app. If not, add it.... ⇲

Updates issue

Lack of significant updates

Fix: 1. Check for updates regularly: Go to the App Store and check for updates for LSEG Workspace. If there are no updates, consider providing fe... ⇲

Customization issue

No premium experience

Fix: 1. Explore app features: Familiarize yourself with all available features in the app. Sometimes, premium features may be hidden or not immed... ⇲

Messages issue

No mobile messaging feature

Fix: 1. Use alternative messaging apps: While LSEG Workspace may not have a built-in messaging feature, consider using other messaging apps (like... ⇲

Performance issue

Unreliable performance

Fix: 1. Clear app cache: Go to Settings > General > iPhone Storage > LSEG Workspace and tap 'Offload App' to clear the cache. Reinstall if necess... ⇲

Support issue

Poor user support

Fix: 1. Utilize in-app resources: Check if the app has a help or FAQ section that can provide answers to common issues. 2. Use community forums:... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

84.8%

Bad experience

10.9%

Neutral

4.3%

~ from our NLP analysis of 46 combined software ratings.

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Private Data LSEG Workspace collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Identifiers
- Usage Data
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Diagnostics